Associate Field Services Engineer

Master Lock; Deerfield (IL); On-site; USD 56,000 - 84,000; Full time

Job summary

A leading company in the home products market seeks an Associate Field Service Engineer to address consumer quality issues. The role requires a strong engineering background, customer interaction skills, and the ability to travel for field investigations. Join a high-performing team at a firm dedicated to innovation and inclusivity.

Benefits

401(k) program with company contribution

Flexible time off benefits

Inclusive fertility/adoption benefits

Qualifications

• 1 year of engineering experience, preferably in Design, Quality, or Field Service.
• Ability to travel 10-20% of the time.
• Proven experience in customer interaction.

Responsibilities

• Resolve perceived Fortune Brand quality issues directly with customers.
• Support root cause analysis of field-related issues.
• Provide engineering support to claims team and attorneys.

Skills

Root Cause Analysis

Technical Problem Solving

Communication

Education

Bachelor's Degree in Engineering or Physics

Tools

SAP

Oracle

Job description

Company Description

Fortune Brands Innovations, Inc.is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brandshere.

Job Description

The Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. The Associate Field Service Engineer supports direct interactions with customers and consumers who are experiencing quality issues which have been attributed to Fortune Brand Products. The ideal candidate will have a solid engineering background, the ability to creatively solve problems and excellent customer interaction skills.

RESPONSIBLIITIES:

• Work directly with field sales, customers and consumers to resolve perceived Fortune Brand quality issues.
• Support the development and execution of plans to support root cause analysis of field related issues.
• Support investigations of field related issues from Outdoors, Security and Water Innovations field sales and consumer contact center calls to understand the complaint and develop root cause of problem.
• Provide engineering support to the claims team and Fortune Brands attorneys which may include joint investigations and providing expert engineering opinions which may be used in lawsuits.
• Support issues through investigation and field remediation.
• Assist in the tracking of New Product Launch field performance including teardown and inspection of initial customer complaint returned units.
• Assist in the tracking of weekly/monthly metrics for field issues
• Travel to customer locations to gather information on field related failures and represent various Fortune Brand companies during these visits.
• Provide short term corrective actions at the product and system level to get a customer site operational.
• Partner with internal resources to develop long term corrective actions for field issues. Internal resources include but are not limited to: design resources, Marketing, Manufacturing and Assembly, and Supplier Quality.
• Participate in design reviews providing the “voice of the customer” feedback to the design community

Qualifications

• Bachelor’s Degree in engineering or physics
• Minimum of 1 year of engineering experience, preferably in Design, Quality, or Field Service in the building materials industry
• Proven root cause analysis and technical problem solving skills
• Excellent written and verbal communication skills
• Ability and willingness to travel 10-20% of the time

PREFERRED QUALIFICATIONS:

• Master's Degree is preferred
• Prior laboratory and testing experience
• Experience with SAP, Oracle and other business software
• Experience with negotiating and settling labor and damage claims

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is$56,000 - $84,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us [e-mail] let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.