Associate Field Service Technician - Durham, NC - Patient Transport

Stryker; Durham (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Technician to join their dynamic team in Durham, NC. This role is essential in supporting a service territory by delivering and repairing medical equipment that improves patient care. With a focus on customer service, you'll engage with clients to ensure satisfaction while managing quality control and maintenance tasks. Enjoy autonomy in your work, opportunities for growth, and a company vehicle as part of the package. If you're passionate about making a difference in healthcare and have a knack for problem-solving, this is the perfect opportunity for you.

Benefits

Company Vehicle

Tuition Reimbursement

Flexible Work Schedule

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Qualifications

• Must possess basic electronic and mechanical aptitude.
• Strong interpersonal communication skills related to customer interactions.

Responsibilities

• Responsible for the repair and delivery of equipment.
• Perform quality control checks and preventative maintenance.

Skills

Customer Service

Mechanical Aptitude

Problem Solving

Attention to Detail

Education

High School Diploma

Job description

Associate Field Service Technician - Durham, NC - Patient Transport

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Associate Field Service Technician - Durham, NC - Patient Transport

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Associate Field Service Representative – Transport

Who We Want

• Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of success
• Teammates. Partners who build trust, listen to ideas, share thoughts and work together to move the business forward
• Mission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing people’s lives and making healthcare better
• Persuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty
  
  

What We Offer

• Autonomy and flexibility in how you prioritize your work and weekly schedule
• Company vehicle and related expense coverage
• Growth and development opportunities with performance in role over time
• Ability to discover your strengths, follow your passion and own your own career
• A winning team driven to achieve our mission and deliver remarkable results
• Quality products that improve the lives of customers and patients
• Tuition reimbursement program for associates, bachelor’s, and graduate degrees. Learn more at https://totalrewards.stryker.com/
  
  

What You Will Do

• As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
• You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
• You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
  
  

What you need: our requirements

• High School diploma required
• Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Basic electronic and mechanical aptitude
• Willingness and ability to work an extended work week including nights and weekends at times
  
  

Physical Requirements

• Must move, set up and demonstrate equipment weighing up to 75 pounds
• Must reach, push, or pull in order to accomplish job duties
• Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
• Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products
  
  

Cognitive Requirements

• Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
• Must have visual and auditory discrimination / memory, reading ability and memory retention
• Diagnose issues and systematically solve problems
• Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
• Exercise discretion and independence when applying professional expertise
• Must be able to possess written and oral communication, including talking in group meeting settings
• Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
• Must have the ability to prioritize work and keep detailed and accurate records
• Must possess unwavering ethics & integrity in a competitive and demanding work environment
  
  

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Learn more about the Products:

• Stretchers & transport chairs– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.html
• Bed Frames– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.html
• https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html
  
  

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing

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