Associate Field Service Technician

Toshiba Global Commerce Solutions; New York (NY); On-site; Full time

Job summary

A leading provider of retail store solutions is seeking an Associate Field Service Technician to maintain and support retail technologies. This role involves installation, repair, and customer service across various locations. Candidates should have a high school diploma and experience in electronics. Competitive pay and benefits offered.

Benefits

Competitive Salaries

Comprehensive Benefits

Commitment to Diversity, Equity, and Inclusion

Qualifications

• 2+ years in Electronics or related field.
• Ability to travel domestically and internationally.

Responsibilities

• Perform repairs and services, including diagnostics and troubleshooting.
• Travel to customer locations for installations and modifications.
• Document installation activities and maintain support stock.

Skills

Communication

Customer Service

Organizational Skills

Mechanical Aptitude

Education

High School Diploma

Tools

PC Technology

Network Infrastructure

Retail Devices

Electronics

Job description

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POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals within retail store and commercial environments. Responsibilities include product installation, support services, and repair on Toshiba and non-Toshiba retail products, store systems, retail banking, and SMB marketplaces (e.g., supermarkets, apparel stores, banks, legal firms, etc.). The role emphasizes customer satisfaction, operational metrics, and service delivery, including product exchange, diagnosis, repair, refurbishment, installation, relocation, and configuration changes. The technician will work under supervision until capable of working independently.

Travel and Location:

Candidates will travel across various cities including Syracuse, Ithaca, Binghamton, and others, using a company vehicle, with potential for other locations based on customer needs.

Hourly Pay:

This non-exempt role starts at $21.63/hr.

Responsibilities:

1. Perform repairs and services, including diagnostics and troubleshooting, using established procedures.
2. Travel to customer locations for installations, relocations, and modifications.
3. Communicate effectively with customers and team members, building positive relationships.
4. Manage service events efficiently to meet customer commitments.
5. Plan, prioritize, and schedule work, including travel arrangements, with flexibility for overtime and weekends.
6. Document installation activities and maintain support stock.
7. Perform other related duties as assigned.

Environmental Conditions:

• Travel to multiple locations daily.
• Lift up to 50 lbs.
• Stand and walk for 75% of the workday.
• Perform bending, stooping, reaching, and use of tools and ladders as needed.
• Occasional air travel may be required.

Required Skills & Experience:

• High School Diploma with 2+ years in Electronics or related field.
• Ability to travel domestically and internationally.
• Basic knowledge of PC technology, network infrastructure, retail devices, and electronics.
• Mechanical aptitude with experience in electronics and electrical testing.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and in physically demanding environments.
• Availability for varying shifts, including overtime and weekends.

About the Company:

Toshiba Global Commerce Solutions is a leading provider of retail store solutions, serving major brands worldwide. We offer competitive salaries, comprehensive benefits, and a commitment to diversity, equity, and inclusion.

EEO Statement:

We are an equal opportunity employer committed to creating an inclusive environment for all employees and applicants.