Associate Field Service Technician

USTBC ABB Installation Products Inc.; Cleveland (OH); Hybrid; USD 55,000 - 90,000; Full time

Job summary

ABB, a global leader in energy and automation, is seeking a Regional Service role focused on Demand Field Service in Process Automation Energy Industries. This position reports to the Regional Service Manager and operates in a hybrid work model in the United States.

You will perform entry-level field service tasks, identify technical issues, and support analysis through remote or on-site activity to ensure quality service.

Qualifications

• High School diploma or military technical training.
• Minimum 1 year of relevant field service experience preferred.
• Willing to travel overnight up to 80%.

Responsibilities

• Perform entry-level field service tasks, identify technical issues, and analyze remotely or on-site within service categories and products.
• Prepare material lists for service activity and ensure availability and quality of materials, parts, and equipment.
• Execute work with a first-time-right approach with customers, ensuring timely completion and adherence to quality standards.
• Troubleshoot simple equipment failures and make recommendations to prevent recurrence.

Education

High School diploma

Military technical training

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Regional Service Manager

In this role you will be responsible for Demand Field Service in Process Automation Energy Industries Service.

The work model for the role is Hybrid {#LI-Hybird}

This role is contributing to the Process Automation, Energy Industries Division.

You will be mainly accountable for:

• Performing entry level field service tasks, identifying technical issues, and performs analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
• Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future.

Our team dynamics

You will join a talented and high performing team, where you will be able to thrive.

Qualifications:

• High School diploma and comparable military technical training.
• A minimum of 1 years of relevant experience is preferred. A special combination of education and experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

More about us:

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/ado