Associate Field Service Technician

Toshiba Global Commerce Solutions; City of Syracuse (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking an Associate Field Service Technician to support retail store technologies in Syracuse. The role involves installation, repair, and diagnostics of retail systems, requiring strong communication skills and mechanical aptitude. Candidates should have a High School Diploma and 2+ years of relevant experience. The position offers competitive pay and benefits, emphasizing a hands-on environment with travel requirements.

Benefits

Health Coverage

401(k)

Competitive Salaries

Qualifications

• 2+ years experience in electronics or related field required.
• Ability to travel domestically and internationally necessary.
• Proficient in networking and retail devices.

Responsibilities

• Perform repairs, diagnostics, and support on retail products.
• Travel to customer locations for installations and repairs.
• Communicate effectively with customers and manage documentation.

Skills

Communication

Customer Service

Mechanical Aptitude

Organizational Skills

Knowledge of Computer Technology

Education

High School Diploma

Tools

Testing Tools

Job description

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Position Summary

The Associate Field Service Technician maintains retail store technologies and computer systems within retail and commercial environments. Responsibilities include product installation, support, repair, and customer satisfaction. The role involves traveling within a specified geographic area, working under supervision until capable of working independently.

Responsibilities

• Perform repairs, diagnostics, and support on retail products and systems.
• Travel to customer locations for installations, relocations, and repairs.
• Communicate effectively with customers and team members.
• Manage work schedules and documentation accurately.
• Maintain stock and perform related duties as assigned.

Environmental Conditions

• Travel frequently, lift up to 50 lbs, and work in physically demanding environments.

Required Skills & Qualifications

• High School Diploma and 2+ years in electronics or related field.
• Ability to travel domestically and internationally.
• Knowledge of computer technology, networking, and retail devices.
• Mechanical aptitude and proficiency with testing tools.
• Strong communication, customer service, and organizational skills.

About the Company

Toshiba Global Commerce Solutions provides retail solutions worldwide, serving major brands and retail chains. We offer competitive salaries and benefits, including health coverage, 401(k), and more.

Equal Opportunity Employment

We are committed to diversity and inclusion, evaluating applicants without regard to protected characteristics and providing accommodations for disabilities.