Associate Field Service Representative- Fort Campbell

SRC, Inc.; City of Syracuse (NY); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Paid time off

10 percent employer contribution to退休

100 percent tuition support

Job summary

SRCTec, LLC seeks an entry-level Associate Field Service Representative to support Fort Campbell and local units, delivering pre- and post-sales technical support, training, and field assistance. You will integrate with units, document requirements, and develop expertise in SRCTec products.

Position involves travel up to 75% (domestic/international), working onsite at customer locations, and collaboration with Syracuse-based supervision.

Qualifications

• Associate degree, cert, or military experience in engineering-related field with 2+ years experience or Bachelor's in engineering with 0+ years.
• Basic understanding of hardware, software, and network integration principles.
• Familiar with test equipment for basic diagnostics.

Responsibilities

• Assist in field training and service support at customer locations domestically and internationally.
• Document expectations and coordinate with internal teams to meet requirements.
• Provide technical assistance across engineering, quality, and subcontract teams.
• Develop after-action reports for continuous improvement.
• Support on-site consultation and integration of hardware/software configurations.
• Travel up to 75% including austere environments.

Skills

Strong written/verbal communication

Time management

Team collaboration

Willingness to train as instructor

General computer skills (MS Office, &

Education

Associate's degree / vocational cert / military experience (engineering-related)

Bachelor's degree in engineering-related field

Tools

Multimeters

Network analyzers

Spectrum analyzers

Oscilloscopes

Signal generators

Job description

Associate Field Service Representative- Fort Campbell

SRC, Inc

Location: Syracuse, NY 13201

Pay: $62,000 - $75,000 a year

Travel requirements: Up to 75% travel

Benefits

• Paid time off
• 10 percent employer contribution toward retirement
• 100 percent tuition support

Full job description

SRCTec, LLC is seeking an entry-level Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Campbell, KY. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. This role is ideal for individuals beginning their engineering career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed to CONUS and OCONUS locations (excluding danger zones). Candidate will also develop foundational expertise in SRCTec products, assist in creating technical content to enhance customer success, including on-site consultation and integration support for hardware, software, and network configurations.

This position is tied to our customer's military base in Kentucky, and the work will be performed onsite at the customers location. This position reports to a supervisor in Syracuse, New York and is funded through December 2026. Continued employment beyond that date is contingent upon the annual renewal or re-award of the current contract.

What You’ll Do

• Assist in field training and service support at customer locations, both domestically and internationally, under close supervision
• Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
• Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
• Support customer operational needs, including occasional last-minute travel to potentially austere field sites
• Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment
• Develop and document after-action reports to support continuous improvement
• Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility
• Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations
• Help in the development and adherence to area-wide procedural/policy changes

What You’ll Bring

• Associate's degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor's degree in an engineering -related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)
• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation
• Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
• Self-motivated with good time management skills to handle routine assignments under close supervision
• Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
• Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays, with or without reasonable accommodations
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoD Secret security clearance.
• Must be able to pass a pre-deployment physical.

Ways to Stand Out

• Military experience preferred but not required

What Sets Us Apart? SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc. SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve 'impossible' problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that redefining possible. When you join our team, you'll be a part of something truly meaningful - helping to keep America and its allies safe and strong. You'll collaborate with more than 1,400 engineers, scientists and professionals - with 20 percent of those employees who have served in the military - in a highly innovative, inclusive and equitable work environment. You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.

Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $62,000 to $75,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.

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