Associate Field Service Representative- Fort Hood

SRC, Inc; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 63,000 - 74,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Tuition support

Job summary

A leading defense solutions provider is seeking an entry-level Associate Field Service Representative to support local units at Fort Cavazos, TX. This role involves delivering technical support and training, engaging with customers, and assisting in the development of technical documentation. Ideal candidates will have an associate's degree or military experience in a relevant field, with strong communication skills and a willingness to learn. Competitive salary and benefits provided, including travel opportunities to customer locations.

Qualifications

• Candidate should have technical education or military background.
• Strong focus on customer service and communication.
• Ability to lift 50 pounds and climb towers.

Responsibilities

• Assist in field training and technical support.
• Engage with customers to document expectations.
• Support customer operational needs including travel.

Skills

Basic understanding of hardware and network integration

Familiarity with test equipment

Strong written and verbal communication skills

Self-motivated with time management skills

Ability to work collaboratively in teams

Willingness to learn and travel

Education

Associate’s degree or military experience

Bachelor’s degree in engineering

Tools

Multimeters

Network analyzers

Spectrum analyzers

Signal generators

Oscilloscopes

Job description

SRCTec, LLC is seeking an entry-level Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Hood, TX. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. This role is ideal for individuals beginning their engineering career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed to CONUS and OCONUS locations (excluding danger zones). Candidate will also develop foundational expertise in SRCTec products, assist in creating technical content to enhance customer success, including on-site consultation and integration support for hardware, software, and network configurations.

What You’ll Do

• Assist in field training and service support at customer locations, both domestically and internationally, under close supervision
• Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
• Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
• Support customer operational needs, including occasional last-minute travel to potentially austere field sites
• Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment
• Develop and document after-action reports to support continuous improvement
• Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility
• Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations
• Help in the development and adherence to area-wide procedural/policy changes

What You’ll Bring

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering-related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)
• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation
• Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
• Self-motivated with good time management skills to handle routine assignments under close supervision
• Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
• Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
• Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays, and ability to obtain tower climbing certification with or without reasonable accommodations
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for (and subsequently receive) access to classified information up to the Secret level
• Must be able to pass a pre-deployment physical

Ways to Stand Out

• Military experience preferred but not required

What Sets Us Apart?

SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc.

SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve “impossible” problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that redefining possible®. When you join our team, you’ll be a part of something truly meaningful — helping to keep America and its allies safe and strong. You’ll collaborate with more than 1,400 engineers, scientists and professionals — with 20 percent of those employees who have served in the military — in a highly innovative, inclusive and equitable work environment. You’ll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.

Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $63,000 to $74,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.