Associate, Experiences and Hospitality Production

Fanatics; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Fanatics is seeking an Associate, Fanatics ONE Experiences in New York, NY to run the operations behind the experiences that members earn. You will manage ticketing blocks, guest lists, run of show, and on-site logistics to ensure events run on time and with the premium standard.

You will coordinate with VIP Hosting, Partnerships, Finance, and Data, building scalable processes and records as the portfolio grows.

Qualifications

• 1–3 years in event operations, hospitality coordination, or marketing operations.
• Experience with ticketing platforms, CRM systems, or event tools preferred.
• Excellent attention to detail and organization; ability to manage multiple streams.

Responsibilities

• Manage systems and records for events, including tickets and hospitality assets.
• Coordinate on-site events, run of show, guest lists, and logistics.
• Track utilization and prepare event recaps and reports.
• Collaborate with VIP Hosting, Partnerships, Finance, and Data teams.

Skills

Event operations

Hospitality coordination

Attention to detail

Strong communication

Multi-tasking

Project management

Ability to work odd hours

Tools

TicketManager

Airtable

CRM systems

Event management tools

Job description

Associate, Experiences and Hospitality Production

New York, NY, United States

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Overview

Fanatics is looking for an Associate, Fanatics ONE Experiences to run the operations behind the experiences that Fanatics ONE members earn.

Fanatics ONE is the loyalty program behind the Fanatics ecosystem. Members earn access to things they cannot buy: seats at sold out games, hospitality at the biggest moments in sports, trips, and Fanatics Fest.

This role sits at the center of how that portfolio gets delivered: the systems, the records, and the day to day execution that let events run on time and on standard. Ticket blocks, guest lists, run of show, on site logistics, and the reporting that shows what was delivered and how well the assets were used.

The portfolio is growing and the formats are getting larger. A real part of this job is building the process and the records that let it scale without losing the standard that makes these experiences worth earning.

You will report to the Senior Manager, Fanatics ONE Experiences and work closely with VIP Hosting, Sourcing, Partnerships, Brand Marketing, Finance, and Data.

Responsibilities

Systems and Records

• Work in TicketManager and related platforms across event creation, ticket block setup, member data, troubleshooting, and reporting
• Reconcile TicketManager, Airtable, and other trackers so the operation stays accurate and visible
• Maintain accurate records of allocated assets across events, including tickets, suites, and hospitality packages
• Maintain the templates, trackers, and documentation that make execution repeatable

Event Execution

• Coordinate and execute member events, suites, parties, hospitality programs, and Fanatics Fest
• Build run of show documents, event checklists, and on site materials
• Manage logistics: guest lists, check in, food and beverage, venue communication, and vendors
• Support on site execution and hold the standard when timelines compress
• Support the ticket request, confirmation, change, and cancellation process

Utilization and Reporting

• Track utilization of event and hospitality assets before and after each event
• Reconcile attendance and usage data and build the event recap
• Report pacing, fill rates, and confirmations to the team and to leadership
• Prepare the recurring events and hospitality overview, covering what is upcoming and how the last cycle performed

Coordination

• Work with VIP Hosting so hosts have what they need to deliver for members
• Coordinate with Partnerships on asset allocation and activation
• Partner with Finance on vendor setup, invoicing, and expense reconciliation
• Track event timelines and deliverables across internal stakeholders

Experience and skills

• 1 to 3 years in event operations, hospitality coordination, or marketing operations
• Experience with ticketing platforms (TicketManager a plus), CRM systems, or event management tools preferred
• Comfortable reconciling data across multiple systems and keeping it clean
• High attention to detail and strong organizational discipline
• Runs several workstreams at once without dropping any of them
• Clear written and verbal communication
• Spots what is not working and fixes it rather than reporting it
• Willing to work nights, weekends, and event days as the calendar requires
• Passion for sports and fandom, and taste for what makes an experience feel premium rather than expensive

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visithttps://benefitsatfanatics.com/

As set forth in Fanatics Betting & Gaming’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.