Associate Experience Consultant 2026

IBM; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

A global technology consulting firm is seeking an Associate Experience Consultant to design human-centered experiences aligned with business goals. The role involves collaboration with clients to understand their objectives and translating insights into actionable UX strategies. Ideal candidates will have expertise in UX strategy and human-centered design, along with strong communication skills. This is a full-time position with a mid-senior level requirement, located in Chicago, Illinois.

Qualifications

• Demonstrated expertise in user experience (UX) strategy.
• Ability to synthesize complex business and user requirements.
• Strong communication and facilitation skills.

Responsibilities

• Collaborate with clients to understand business objectives.
• Translate insights into actionable user experience strategies.
• Champion customer-centricity by creating engaging experiences.

Skills

User experience (UX) strategy

Human-centered design

Customer journey mapping

Strong communication skills

Innovative problem solving

Familiarity with AI and automation

Education

Bachelor’s Degree

Job description

Overview

Join IBM Consulting as an Associate Experience Consultant 2026. You will partner with clients worldwide to design human‑centered experiences that align with business goals.

Responsibilities

• Collaborate with clients and internal teams to deeply understand business objectives, user needs, market context, and target audiences.
• Assess and leverage technology platforms, capabilities, and constraints to inform experience strategies.
• Translate insights into actionable user experience strategies, frameworks, and roadmaps that drive measurable outcomes.
• Provide guidance throughout the design and delivery lifecycle, ensuring alignment with business goals and user objectives.
• Champion customer‑centricity by creating cohesive, engaging, and scalable experiences that satisfy customers, enhance brand perception, and foster loyalty.

Qualifications

• Demonstrated expertise in user experience (UX) strategy, human‑centered design, and customer journey mapping.
• Ability to synthesize complex business and user requirements and pain points into actionable, innovative solutions.
• Experience aligning appropriate technology capabilities with experience design to deliver effective and sustainable solutions.
• Strong communication and facilitation skills to align diverse stakeholders and drive consensus.
• Passion for innovative ideas, with the ability to understand and assimilate different points of view.
• Familiarity with emerging technologies and platforms (e.g., AI, automation, cloud, omnichannel) that influence modern user experiences.

Preferred Education

Bachelor’s Degree

Seniority level

Mid‑Senior Level

Employment type

Full‑time

Job function

Consulting, Information Technology, and Sales

Industries

IT Services and IT Consulting