Associate Experience Advisor I

Acosta Group; Lewisville (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Acosta Group is seeking an Associate Experience Advisor who will provide high-volume associate support while maintaining a strong focus on the associate experience. You will handle questions about policies, procedures, and system navigation with attention to detail and clear communication.

The role emphasizes confidentiality, timely resolution, and collaboration with other service center colleagues. Primary responsibilities include serving as the first contact for associates, using case

Qualifications

• Associates Degree required.
• Associates degree in Human Resources, Business or related field or equivalent education and experience.
• Minimum 1 year experience in a customer service or customer support role.

Responsibilities

• Serve as the first point-of-contact for associates resolving questions related to policies, procedures, processes and system navigation.
• Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases.
• Seek guidance or elevate more complex and/or confidential inquiries/requests to higher level functional support.
• Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals.
• Maintain confidentiality of department and associate information according to established practices.
• Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable.
• Perform other duties as required and/or assigned.

Skills

Customer service mindset

Verbal & written communication

Organizational skills

Time management

Detail-oriented

Collaboration

Education

Associate's degree in HR/Business or related field

Job description

Description

The Associate Experience Advisor is a critical role in help shaping the associate experience at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive a fast-paced environment and you are laser focused on delivering a positive associate experience.

Responsibilities

Primary Responsibilities

• Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation
• Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
• Seek guidance or elevate more complex and/or confidential inquires/requests to higher level functional support
• Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals
• Maintain confidentiality of department and associate information according to established practices
• Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

Qualifications

Minimum Qualifications-Education and Experience

• Associates Degree
• Associates degree in Human Resources, Business or related field or equivalent education and experience
• Minimum 1 year experience in a customer service or customer support role

Minimum Qualifications-Knowledge, Skills And Abilities

• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
• Strong organizational and time management skills
• Strong attention to details
• Ability to manage expectations, process and multiple projects simultaneously
• A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives

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About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $0.00 - $0.00

Company: Acosta Services, Inc

Req ID: 36826

Employer Description: USACOSTAEMPLOYER DESC