Talent Operations Advisor I

Acosta Group; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Acosta Group is seeking a Talent Operations Advisor I to streamline the onboarding journey for future associates in a fast-paced environment. You will be the first point of contact for onboarding questions, tracking inquiries, and ensuring a positive candidate experience through defined SLAs.

You will collaborate with Talent Acquisition to review profiles, assist with open requisitions, and support redeployments across the team while maintaining confidentiality and high standards of service.

Qualifications

• Experience in customer service or support required.
• Strong communication and organizational skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Serve as first point of contact for future associates supporting onboarding tasks.
• Record inquiries using case management tool and meet SLAs.
• Assist Talent Acquisition with reviewing job profiles and requisitions.
• Support redeployment of talent with Talent Acquisition.
• Escalate complex or confidential inquiries as needed.
• Maintain confidentiality of information per policies.
• Meet or exceed applicable SLAs and performance metrics.
• Perform other duties as assigned.

Education

Associate degree

Associate's degree in HR/Business or related field

1 year customer service experience

Job description

Description

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.

Responsibilities

• Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
• Use case management tool to record inquiries and respond to inquiries within the defined Service Level Agreements (SLAs)
• Assist Talent Acquisition team to review job profiles and open requisitions as needed
• Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
• Seek guidance or elevate more complex and/or confidential inquiries/requests to higher level functional support
• Maintain confidentiality of department and associate information according to established practices
• Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

Qualifications

Minimum Qualifications – Education and Experience:

• Associate degree
• Associate's degree in human resources, Business or related field or equivalent education and experience
• Minimum 1 year experience in a customer service or customer support role

Minimum Qualifications – Knowledge, Skills And Abilities:

• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
• Strong organizational and time management skills
• Strong attention to detail
• Ability to manage expectations, process and multiple projects simultaneously

Work Environment And Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $0.00 - $0.00

Company: Acosta Services, Inc

Req ID: 37372

Employer Description: USACOSTAGRPEMPDESC