Associate Executive Director

Clearwater Living; Los Angeles (CA); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Competitive salary range

Beautiful luxury senior living campus—

401k + company match

Paid Vacation & Sick Days

Excellent benefits

Culture of people first

Job summary

The Leonard on Beverly, part of Clearwater Living, seeks a relationship-driven Associate Executive Director to support community operations and champion an exceptional resident and family experience in Beverly Hills. This role collaborates with the Executive Director and Leadership Team to ensure residents feel valued, heard, and connected.

Ideal candidates will be strong communicators and problem-solvers who lead with compassion, accountability, and service excellence, while aligning with

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum 2 years of experience in senior living, healthcare, hospitality, customer service, or related field.
• RCFE certification/license strongly preferred for California positions.

Responsibilities

• Champion an exceptional resident and family experience throughout the resident journey.
• Build strong relationships with residents, families, team members, and partners.
• Respond to concerns with professionalism, empathy, and timely follow-through.
• Lead service recovery and ensure concerns are resolved to residents' satisfaction.
• Conduct resident rounding and monitor satisfaction, engagement, and quality of life.
• Partner with department leaders to identify and resolve operational issues.
• Support daily community operations, staffing, training, team engagement, and leadership initiatives.
• Support occupancy and growth through exceptional customer service and collaboration with Sales/Marketing.
• Assist with move-ins, transitions, events, and community engagement.
• Support regulatory compliance, resident rights, safety, and risk management.
• Assist the Executive Director with budgeting, performance, and special projects.
• Serve as Director on Duty or provide leadership coverage as assigned.
• Model Clearwater Living's Mission, Principles, and Core Values.

Skills

Customer service

Communication

Problem solving

Relationship building

Leadership experience

Education

Bachelor's degree

RCFE certification (CA)

Tools

Microsoft Office

CRM / community management systems

Job description

The Leonard on Beverly, a Clearwater Living community in Beverly Hills, is seeking a relationship-driven Associate Executive Director to support community operations while championing an exceptional resident and family experience.

This position works closely with the Executive Director and Community Leadership Team to ensure residents feel valued, respected, heard, and connected. The ideal candidate is a strong communicator and problem-solver who leads with compassion, accountability, and a commitment to service excellence.

Clearwater Living team members enjoy great benefits:

• Competitive salary range: $110,000-$115,000 DOE
• Opportunity to work in a beautiful, luxury senior living community in Los Angeles, CA
• Meaningful work impacting the lives of seniors and their families.
• Collaborative and supportive work environment focused on personal and professional growth.
• Excellent benefits
• 401k + generous company match
• Paid Vacation & Sick Days
• Culture of people first and service always

Essential Responsibilities

• Champion an exceptional resident and family experience throughout the resident journey.
• Build strong relationships with residents, families, team members, and community partners.
• Respond to resident and family concerns with professionalism, empathy, and timely follow-through.
• Lead effective service recovery and ensure concerns are resolved to the resident's satisfaction.
• Conduct resident rounding and monitor satisfaction, engagement, and quality-of-life opportunities.
• Partner with department leaders to identify and resolve operational and service issues.
• Support daily community operations, staffing, training, team engagement, and leadership initiatives.
• Support occupancy and growth efforts through exceptional customer service and collaboration with Sales and Marketing.
• Assist with move-ins, resident transitions, events, and community engagement.
• Support regulatory compliance, resident rights, safety, and risk management.
• Assist the Executive Director with budgeting, operational performance, and special projects.
• Serve as Director on Duty or provide leadership coverage as assigned.
• Model and promote Clearwater Living's Mission, Purpose, Principles, and Core Values.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum 2 years of experience in senior living, healthcare, hospitality, customer service, or a related field.
• Previous leadership experience preferred.
• Strong customer service, communication, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Experience with resident relations, hospitality, service recovery, or community engagement preferred.
• Must meet applicable state licensing and educational requirements.
• RCFE certification/license strongly preferred for California positions.
• Proficiency with Microsoft Office and CRM/community management systems preferred.

WhyClearwater Living?

Join a team where people come first. At Clearwater Living, you will have the opportunity to make a meaningful difference every day by creating exceptional experiences for residents, families, and team members.

Clearwater Living is an Equal Opportunity Employer.