Provides operational leadership for assigned departments by implementing branch priorities established by the Executive Director. Oversees branch operations through the leadership of Maintenance and Program Directors and is accountable for operational performance, member experience, staff development, safety, financial results, and organizational effectiveness. Serves as Acting Executive Director in the Executive Director's absence.
- Bachelor’s degree in Business, Recreation, Education, Sports Management, Nonprofit Leadership, or related field required.
- Five or more years of progressively responsible leadership experience managing multi-department operations within a complex service organization or nonprofit.
- Demonstrated success leading day-to-day operations, staff development, and program growth.
- Experience managing departmental budgets, operations, and performance outcomes.
- Demonstrated ability to lead through others by developing department directors and building collaborative teams.
- Demonstrated success implementing strategic initiatives while balancing operational excellence and organizational priorities.
- Demonstrated ability to provide operational leadership for multiple departments while aligning performance with branch and Association priorities.
- Strong fiscal management, operational planning, and decision-making skills.
- Demonstrated ability to coach, develop, and hold department leaders accountable.
- Exceptional written, verbal, presentation, and interpersonal communication skills.
- Demonstrated ability to build collaborative relationships with employees, volunteers, donors, community partners, and organizational stakeholders.
- Strong analytical, critical thinking, and data interpretation skills with the ability to use performance metrics to inform operational decisions.
- Demonstrated ability to lead organizational change, innovation, and continuous improvement.
- Proficiency with Microsoft Office, CRM systems, financial software, and emerging technologies, including artificial intelligence (AI), to improve communication, analysis, operational effectiveness, and decision-making.
- High level of integrity, judgment, professionalism, and accountability.