Associate Engineer, Technology I

Quality Control Specialist - Pest Control; North Chicago (IL); Hybrid; USD 58,000 - 101,000; Full time

Job summary

A leading biopharma company is seeking an Associate Engineer to provide technical support mainly for Mac systems. Responsibilities include troubleshooting complex issues, managing escalated support tickets, and ensuring a stable technical environment. The role offers competitive compensation and comprehensive benefits, contributing to meaningful patient impact.

Benefits

Paid time off

Medical/dental/vision insurance

401(k) plan

Short-term incentive programs

Qualifications

• Experience with Security tools on Mac.
• Expertise in diagnosing Mac hardware/software issues.
• Knowledge of the Mac operating system and iOS.

Responsibilities

• Provide expert support for Mac incidents and service requests.
• Install and maintain Abbie systems and applications.
• Coordinate with BTS teams for stability and efficiency.

Skills

Technical support

Problem-solving

Analytical skills

Education

Bachelor's degree

Tools

Security tools

JAMF

Job description

ICompany Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Come to work each day with an inclusive and collaborative Business technology team! As an Associate Engineer in AbbVie Business Technology Solutions (BTS), you'll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

***This is a hybrid role based in Lake County, IL***

Associate Engineer will have the challenge of solving complex technical problems that cannot be solved by Level 1. Engineers at Level 2/3 deal with escalated tickets that must be solved through high-level troubleshooting, ensuring that technical issues are addressed swiftly and accurately. The Associate Engineer role also includes working with the internal BTS team and clients to diagnose, analyze and solve problems related to hardware, software, and networks, specifically in the Mac Environment.

Responsibilities

• Work as a key member of the Mac Engineering/Support team, providing expert support for Mac related Incidents and Service Requests.
• Install, configure, and maintain Abbvie systems, applications, and peripheral equipment.
• Manage and resolve escalated tickets from Level 1 support.
• Coordinate with other BTS teams to ensure the stability and efficiency of BT infrastructure.
• Assist/manage scheduled software deployments and updates.
• Provide technical guidance and training to both end users and junior support staff.
• Participate in regular review sessions with Mac Engineering and BT support teams to extend skills and capabilities across the organization.
• Learn and effectively implement new methods and technologies.
• Produces and maintains required technical documentation associated with work products.
• Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.

Qualifications

• Bachelor's degree
• Experience with Security tools on the Mac platform.
• Expertise in diagnosing and resolving issues with Mac hardware, software, and applications.
• In-depth knowledge of the Mac operating system, including its different versions, and iOS for Apple devices is crucial.
• Knowledge of JAMF in a Level 2 capacity to support AbbVie managed Macs in the environment.
• Strong analytical and problem-solving skills are vital for diagnosing and resolving complex technical issues.
• The ability to build rapport and interact effectively with different personalities is important for customer service.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. Salary: $58,656 - $100,500
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.htmlI