Associate Engineer, Technology I

AbbVie Inc; North Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Join AbbVie Inc. as an Associate Engineer in a hybrid role where you will be part of the Business Technology Solutions team. You will tackle complex technical issues, provide expert Mac support, and collaborate with various teams to enhance digital transformation efforts. This position promises growth opportunities and is rooted in a commitment to diversity and inclusion.

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Short-term incentives

Qualifications

• Experience with security tools on the Mac platform.
• Expertise in diagnosing and resolving issues with Mac hardware, software, and applications.
• In-depth knowledge of Mac OS and iOS for Apple devices.

Responsibilities

• Provide expert support for Mac-related incidents and service requests.
• Manage and resolve escalated tickets from Level 1 support.
• Coordinate with BTS teams to ensure the stability and efficiency of BT infrastructure.

Skills

Problem-solving

Analytical thinking

Customer service

Communication

Education

Bachelor's degree

Tools

JAMF

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and TikTok.

Job Description

Come to work each day with an inclusive and collaborative Business Technology team! As an Associate Engineer in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

***This is a hybrid role based in Lake County, IL***

The Associate Engineer will have the challenge of solving complex technical problems that cannot be solved by Level 1. Engineers at Level 2/3 deal with escalated tickets that require high-level troubleshooting, ensuring that technical issues are addressed swiftly and accurately. The role also includes working with the internal BTS team and clients to diagnose, analyze, and resolve problems related to hardware, software, and networks, specifically in the Mac environment.

Responsibilities

• Work as a key member of the Mac Engineering/Support team, providing expert support for Mac-related incidents and service requests.
• Install, configure, and maintain AbbVie systems, applications, and peripheral equipment.
• Manage and resolve escalated tickets from Level 1 support.
• Coordinate with other BTS teams to ensure the stability and efficiency of BT infrastructure.
• Assist with scheduled software deployments and updates.
• Provide technical guidance and training to end users and support staff.
• Participate in review sessions to extend skills and capabilities.
• Learn and implement new methods and technologies.
• Maintain technical documentation related to work products.
• Adhere to corporate standards, policies, and compliance requirements.

Qualifications

• Bachelor's degree
• Experience with security tools on the Mac platform
• Expertise in diagnosing and resolving issues with Mac hardware, software, and applications
• In-depth knowledge of the Mac OS and iOS for Apple devices
• Knowledge of JAMF for supporting managed Macs
• Strong analytical and problem-solving skills
• Effective communication and customer service skills

Additional Information

• The compensation range is based on job grade, location, and other factors. Actual pay may vary.
• We offer benefits including paid time off, medical/dental/vision insurance, and 401(k).
• This role is eligible for short-term incentives.

AbbVie is an equal opportunity employer committed to diversity and inclusion. For more details, visit here. Applicants seeking accommodations can learn more at this link.