Associate Engineer - O&R Customer Operations New Business Services

Orange & Rockland; Village of Spring Valley (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Employee stock purchase plan

Parental leave

Paid time off

Commuter benefits

Tuition reimbursement

Career development

Job summary

Orange & Rockland Utilities, a Con Edison subsidiary, seeks an 1H Associate Engineer to promote electric and gas facilities for major commercial and industrial customers. You will evaluate site conditions and load data to determine costs and ensure customers understand billing, rates, and service classifications.

The role emphasizes customer-facing responsibilities, engineering judgment, and collaboration with stakeholders to deliver safe, reliable energy services while meeting industry codes

Qualifications

• Bachelor's degree in Engineering with at least 2 years' engineering/related experience, including operations or project management.
• Strong interpersonal and written/oral communication skills are essential for interaction with customers and stakeholders.
• Ability to manage multiple tasks, take initiative, and maintain professional relationships with clients and internal teams.
• Knowledge of gas rates, gas construction, and relevant codes and equipment is required.

Responsibilities

• Coordinate construction schedules and provide specifications to meet customer and Company requirements.
• Meet with commercial/industrial customers to assess electric/gas requirements and promote collaboration across the project lifecycle.
• Develop relationships with engineers, architects, developers, and stakeholders to ensure timely energy service delivery.
• Provide technical advice on distribution systems, energy efficiency, load management, and equipment needs.
• Assist customers with system troubleshooting using metering devices and test equipment, maintaining strong customer relations.
• Maintain knowledge of codes, policies, and standards and contribute to periodic reports and forecasts.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Customer facing

Education

Bachelor's in Engineering

2+ years experience

Tools

Test equipment

Metering devices

Gas metering

Job description

Under general supervision, the 1H Associate Engineer will perform work on a dynamic team to promote and coordinate the installation of electric and/or gas facilities to major new and existing commercial and industrial customers by evaluating construction site conditions and load requirement data to determine cost involved and ensure that the customer is familiar with billing procedures, rates and service classification information.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

• With some general guidance/limited supervision, provides specifications and coordinates construction schedules to meet the requirements of the customer and the Company.
• With some general guidance/limited supervision, meets with commercial and industrial customers for the purposes of evaluating their electric and/or gas requirements. Promotes teamwork throughout the construction process to enhance productivity.
• Develops positive working relationships with consulting engineers, architects, customers, land developer/builders, and other key stakeholders to keep abreast of proposed or existing planned expansions to provide adequate and timely energy service to the customer.
• Participates in and develops solutions by providing technical advice and assistance pertaining to the large commercial and industrial customers distribution systems, energy efficiency and load factor improvements, including the recommendation of demand control and load reduction schemes, equipment needs, and construction.
• With some general guidance/limited supervision, assists large commercial and industrial customers in system trouble shooting, including the use of sophisticated test equipment and metering devices. Promotes customer good will by establishing and maintaining harmonious relations with various business organizations, engineering groups, and customers.
• Must be cognizant of and maintains knowledge of all pertinent national, state, and local codes/ordinances; Company policies and construction standards relative to customer installations and Company facilities.
• Responsible for the maintaining priority customer information, customer records/files and will assist the Managers of New Business Services in the preparation of periodic reports and load forecasts.
• With some general guidance/limited supervision, perform account management responsibilities; acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion. Able to interact professionally and courteously with customers in a face to face situation. Comfortable dealing with customers at all levels of seniority. Demonstrable experience in a customer facing role. Experience in managing customer relationships at executive levels
• Must have knowledge of natural gas rates, gas construction, and state of the art gas metering. Must be cognizant of all AGA, ANSI, state and local codes, as well as the technical aspects of gas equipment and related manufacturing processes.
• Keeps informed of the industry and keeps up-to-date with the latest developments in the Engineering field through webinars, industry conferences, stakeholder meetings and technical committees as applicable.
• Participates in the Companys emergency management processes and storm plans as required.
• Performs other related tasks and assignments as required.

Required Education/Experience

• Bachelor's Degree in Engineering and 2 years' work experience, to include 1 year of engineering work experience.

Preferred Education/Experience

• Bachelor's Degree in Engineering and 2 years related experience

Relevant Work Experience

• Must have a minimum of 2 years of professional work experience, including at least 1 year of engineering work experience in Operations, Engineering, Project Management, or a related field. Required
• Must demonstrate ability to handle multiple tasks simultaneously, apply individual judgment, initiative and decision making in the handling of Commercial, Industrial and Residential projects. Required
• Must have strong interpersonal skills necessary to interact with customers and act as a Company liaison regarding all energy related matters. Required
• Possess excellent oral and written communication skills, and have the ability to effectively interact with customers, support staff, and various levels of management. Required
• Must proactively approach responsibilities. Required
• Must be articulate and responsive to customers and colleagues. Required

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.