Associate Eligibility Specialist (Hybrid)

anokacounty; Blaine (MN); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

24 days flexible time off

12.5 paid holidays

Pension plan

Medical and dental clinic for staff

Job summary

Anoka County is hiring an Associate Eligibility Specialist to support the Economic Assistance department. The role is full-time, non-exempt, with hybrid work options after training, serving as the first point of contact for clients and handling program information, questions, and documentation.

Responsibilities include reviewing applications, guiding applicants, and ensuring eligibility requirements are met, while maintaining electronic records and providing referrals as needed.

Qualifications

• High School diploma or equivalent education.
• Associate degree or higher in human services related field.
• One or more years of full-time (2,080 annual hours) job-related experience in a call center or reception.
• One or more years of experience assisting the public with healthcare, social security, unemployment.

Responsibilities

• Review applications to determine manual, non-system generated eligibility for public assistance and child support programs.
• Provide information, applications, and detailed instructions to applicants of programs and services available.
• Evaluate applications for assignment and ensure they meet program requirements.
• Assist in the review of submitted documents for program eligibility.
• Answer complex questions via phone or in person about eligibility and how to apply for benefits.
• Direct the public when applying for child support and public assistance programs such as SNAP and healthcare.

Education

High School diploma or equivalent education

Associate degree or higher in human services related field

Job description

Job Posting End Date: October 22, 2026 at 11:59pm CST

Hiring range: $50,897.60 - $68,702.40 ($24.47 - $33.03). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

To be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 10/22/2026 in order to be considered.

Position Description

The Anoka County Economic Assistance team is currently accepting applications to fill current and future Associate Eligibility Specialist vacancies. Our Economic Assistance mission statement is, "To provide effective services with a focus on dignity and self-sufficiency." Associate Eligibility Specialist performs work under direct supervision. Will possess beginning-to-work knowledge of the subject matter, handles basic issues and problems associated with eligibility, and refers more complex issues to higher-level staff.

The Associate Eligibility Specialist supports the Economic Assistance department as the first point of contact for clients and the community by providing program information, resources, answering case questions, and maintaining electronic documents.

This is a full-time, non-exempt, hybrid position. In-person interviews will take place the week of November 2nd for those selected to move forward in the hiring process.

Pay & Benefits

Anoka County Salary Schedule Grade 28: $50,897.60 - $68,702.40 ($24.47 - $33.03)

• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at http://www.anokacountymn.gov/417/Benefits .
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

This position will work at the Blaine Human Service Center, located at 1201 89th Ave Ne, Blaine, MN 55434.

This position may have hybrid remote opportunities after the training period.

Expected work hours are Monday - Friday 8:00am to 4:30pm

Job Duties and Responsibilities

• Review applications to determine manual, non-system generated eligibility for public assistance and child support programs. Provide information, applications, and detailed instructions to applicants of programs and services available.
• Evaluate applications for assignment and ensure they meet program requirements. This includes a thorough knowledge of a complete application, basic program rules and acceptable documents for each program.
• Assist in the review of submitted documents for program eligibility.
• Work with current recipients and/or Eligibility Specialist or Child Support Officer to locate and prioritize documents and assign them to the proper work queue to assist in the processing of emergency requests.
• Answer complex questions both via the phone or in person including providing program information, answering eligibility requirement questions and how to apply for benefits.
• Direct the public when applying for child support services and public assistance programs which include Supplemental Nutrition Assistance Program (SNAP), cash assistance, emergency programs, and healthcare programs.
• Assist current recipients with inquiries regarding their case, program information, problem solving, and ongoing case management.
• Assist the public in applying for healthcare through the MNSure website.
• Provide appropriate information or determine the appropriate staff, department, or community agency to make referrals.
• Assign client appointments, create documents, and provide extra support to staff utilizing various formats of technology.
• Create and maintain electronic case files.
• Assist the public with the completion of applications and additional paperwork.
• Provide information to applicants on programs and services available.
• Maintain detailed, accurate records in state computer system.

Qualifications and Requirements

Minimum Knowledge, Skills, and Abilities Needed

• High School diploma or equivalent education.

Preferred Knowledge, Skills, and Abilities Needed

• Associate degree or higher in human services related field.
• One or more years of full-time (2,080 annual hours) job-related experience working in a call center or in reception.
• One or more years of full-time (2,080 annual hours) job-related experience assisting the public with healthcare, social security, unemployme