Associate, eCommerce Operations

Dow Jones; Princeton (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellbeing programs

Job summary

Dow Jones is seeking an Associate, eCommerce Operations to support the creation and management of ecommerce flows across our flagship publications. You will collaborate with marketing, product and tech teams to ensure a smooth checkout experience.

Key responsibilities include launching new subscription offers, building acquisition landing pages, and coordinating with internal teams on fulfillment and billing.

Qualifications

• Bachelor’s degree in marketing preferred or equivalent experience.
• 0-2 years experience in eCommerce.
• Knowledge of the subscription business preferred.
• Experience with ATG is a plus.
• HTML skills a plus.
• Work independently, be resourceful, a self-starter who can adapt quickly.
• Strong interpersonal skills with the ability to build solid working relationships.

Responsibilities

• Execute new eCommerce flows to support new subscription offers including digital pricing, promotions, and site assets.
• Create new offers and manage existing offers within the ecommerce platform to promote flagship publications.
• Implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience.
• Collaborate with Marketing to support acquisition and retention campaigns and ensure the checkout flow works.
• Coordinate with internal tech teams to ensure offerings can be supported by fulfillment and billing systems.
• Coordinate QA to ensure eCommerce flows work prior to launch and maintain documentation and processes.
• Multi-task across multiple projects, business units and stakeholders in an organized manner.

Skills

eCommerce

Time management

Problem solving

Interpersonal skills

Self-starter

HTML skills

Independent worker

Education

Bachelor's degree in marketing or equivalent experience

Tools

ATG

Job description

Associate, eCommerce Operations

The Associate, eCommerce Operations within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, Financial News and IBD. This role will liaise directly with our marketing, product and tech teams to ensure a seamless checkout experience for our flagship publications.

Specific Responsibilities Include

• Execute new eCommerce flows to support new subscription offers presented in market - including digital pricing, promotions, and site assets
• Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications
• Implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience
• Liaise with the Marketing team in order to provide ongoing support for acquisition and retention campaigns to ensure the checkout flow is working as expected
• Coordinate with internal tech teams to ensure new offerings in market can be supported by the existing fulfillment and billing systems
• Collaborate with the QA manager and provide quality checks to ensure the eCommerce flows are working as expected prior to launching in market – including accurate setup, QA offers, and maintain documentation and processes to ensure efficient execution
• Multi-task across multiple projects, business units and stakeholders in an organized manner

Qualifications Include

• Bachelor’s degree in marketing preferred or equivalent experience
• 0-2 years experience in eCommerce
• Knowledge of the subscription business preferred
• Experience with ATG is a plus. ATG is a browser-based interface that allows operations to create marketing offers and products
• HTML skills a plus
• Work independently, be resourceful, a self‑starter who is able to adapt quickly
• Strong interpersonal skills with the ability to build solid working relationships across all levels of the organization
• Organized, with a consistent attention to details
• Ability to work well under time frame pressure, handling multiple projects at the same time and updating stakeholders on progress regularly
• Problem solving skills
• Time management skills
• Knowledge of the media and publishing industry is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Base Pay Range: 60,000 - 75,000

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.