Associate Disability Claims Examiner (STD, Remote)

Prudential Financial; Texas; Remote; USD 43,000 - 65,000; Full time

Job summary

Prudential Financial is seeking an Associate Disability Claims Examiner for a fully remote position. The role involves managing routine disability claims while ensuring optimal claims handling and customer satisfaction. Ideal candidates will possess strong communication skills and experience in claims management. This entry-level position offers a competitive salary and comprehensive benefits.

Benefits

Health Insurance

401(k)

Pension

Wellness Programs

Education Benefits

Stock Purchase Plan

Qualifications

• 1 year of experience in Short Term Disability claim management or related health claim fields.
• Bilingual in Spanish and English preferred.
• Proven customer service skills.

Responsibilities

• Manage a block of routine disability claims effectively and accurately.
• Deliver the best customer experience.
• Maintain customer relationships to ensure a strong customer focus.

Skills

Communication

Customer Service

Analytical Skills

Organizational Skills

Critical Thinking

Tools

Windows

Word

Excel

PowerPoint

Job description

Associate Disability Claims Examiner (STD, Remote)

Join to apply for the Associate Disability Claims Examiner (STD, Remote) role at Prudential Financial.

Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

The Associate Disability Claim Examiner will be responsible for handling a claim block of routine disability claims. The Claim Examiner is accountable for ensuring optimal claims handling and timely, accurate decisions.

The current Employee Work Arrangement (EWA) for this position is Fully Remote. While this position does not require your on-site presence on a regular basis, depending on business needs, there may be occasions where on-site presence is required at a Prudential office.

What you can expect:

• Manage a block of routine disability claims effectively and accurately.
• Focus on delivering the best customer experience.
• Provide accurate, dependable, and trustworthy service to customers.
• Maintain customer relationships to ensure a strong customer focus.

What you’ll need:

• 1 year of experience in Short Term Disability claim management or related health claim fields (desired).
• Strong written and verbal communication skills; bilingual in Spanish and English is preferred.
• Proven customer service skills.
• Knowledge in claim/risk management, contract interpretation, and administration.
• PC skills in Windows environment, Word, Excel, PowerPoint.

Additional pluses:

• Bi-lingual in Spanish and English.
• Success in achieving personal development goals.
• Results-oriented with organizational and analytical skills.
• Strong organization, critical thinking, and time management skills.
• Ability to adapt to organizational changes.

Prudential encourages all qualified applicants to apply, even if they don't meet every requirement.

Additional Requirements:

• Reliable internet with at least 25 Mbps download speed.
• Capability to handle calls via cell phone (unlimited data/minutes) or landline; personal number remains private.
• Quiet, distraction-free home environment.
• Dependability during training and beyond.

What we offer:

The salary range for this role is $43,600.00 to $64,800.00, varying based on location, experience, and skills. Benefits include competitive salary, bonus potential, health insurance, 401(k), pension, wellness programs, education benefits, stock purchase plan, and more.

For more about our total rewards, visit our website. Some benefits may vary for part-time employees.

Prudential is an equal opportunity employer. We welcome all applicants and provide accommodations for those who need assistance during the application process.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales

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