Associate Disability Claims Examiner (Bilingual Preferred, Remote)

Prudential Annuities Distributors (PAD); Portland (OR); Remote; USD 43,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Associate Disability Claims Examiner to join their dynamic team. This role offers the opportunity to manage a diverse caseload of Long-Term Disability claims while providing exceptional customer service. The ideal candidate will demonstrate strong organizational and analytical skills, ensuring accurate assessments and documentation of claims. With a focus on collaboration and inclusivity, this position allows you to work remotely while contributing to a supportive work environment. If you're passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

PTO

Wellness Programs

Educational Benefits

Stock Purchase Plan

Qualifications

• Strong organizational, communication, and analytical skills required.
• Experience in customer interaction and problem-solving preferred.

Responsibilities

• Manage a caseload of Long-Term Disability claims with excellent customer service.
• Assess claims by reviewing medical records and collaborating with resources.

Skills

Organizational Skills

Communication Skills

Analytical Skills

Problem-Solving

Customer Interaction

Education

College Degree

Tools

Microsoft Excel

Microsoft Word

Avaya

Job description

Associate Disability Claims Examiner (Bilingual Preferred, Remote) page is loaded

Associate Disability Claims Examiner (Bilingual Preferred, Remote)

Apply locations Portland, ME, USA | Full time | Posted 6 Days Ago | Job ID: R-121008

Job Classification: Operations - Insurance Operations

Role Overview:

Prudential is a company of dedicated professionals working across various disciplines to build a better financial future for our customers and communities worldwide. We value our people as our greatest asset.

The Team:

You will join the Long-Term Disability (LTD) Claims team within our Group Insurance Business, with teams based in NJ, ME, AZ, and fully remote settings.

Responsibilities:

1. Manage an assigned caseload of approximately 95-100 Long-Term Disability claims, providing excellent customer service via phone, email, and text.
2. Assess claims by reviewing medical records, applying policy provisions, and collaborating with medical and vocational resources.
3. Document claim information clearly and concisely.
4. Perform financial calculations and utilize clinical resources as needed.
5. Demonstrate attention to detail, time management, and adaptability.
6. Support a diverse and inclusive work environment.
7. Proficiently use PC programs such as Excel and Word.

Qualifications:

• Strong organizational, communication, and analytical skills.
• Ability to prioritize and manage multiple tasks effectively.
• Experience in customer interaction and problem-solving.
• Flexible and capable of exercising sound judgment.

Preferred Skills and Experience:

• PC skills in Windows environment.
• College degree and prior claim experience.

Technical Requirements for Remote Work:

• High-speed internet (minimum 3.0 Mbps downstream, 768 Kbps upstream), wired connection preferred.
• Ability to handle calls via cell phone (unlimited data/minutes) or landline, with login to Avaya.
• Quiet, distraction-free workspace at home.

Compensation and Benefits:

The salary range for this role is from $43,600 to $64,800, depending on location, experience, and skills. Benefits include:

• Market-competitive salaries with annual bonus potential.
• Medical, dental, vision, life, and disability insurance, PTO, and leave options.
• 401(k) with company match, pension plan, wellness programs, work/life resources, educational benefits, and stock purchase plan.

Additional information about our total rewards and benefits can be found at Work Life Balance | Prudential Careers. Some benefits may vary for part-time employees.

Equal Opportunity Employer: Prudential is committed to diversity and inclusion. We provide accommodations for applicants with disabilities. Contact [e-mail] for assistance.