Associate Director - Workplace Experience, Hospitality and Project Management

The Depository Trust & Clearing Corporation (DTCC); Jersey City (NJ); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Paid time off

Job summary

The Depository Trust & Clearing Corporation (DTCC) is looking for an Associate Director, Workplace Experience & Technology to enhance their employee experience across a global workforce of about 6,000. The role involves overseeing workplace technology, employee engagement initiatives, and vendor management while collaborating with various departments.

The ideal candidate should have a Bachelor's degree and over 10 years of experience in complex corporate environments. Strong project and stakeholder management skills combined with excellent communication are essential. A flexible hybrid working model is available.

Qualifications

• 10+ years of progressive experience in a complex corporate workplace environment.
• Demonstrated experience in workplace technology and vendor management.
• Strong communication skills for employee-facing and executive-level interactions.

Responsibilities

• Serve as a primary contact for workplace experience and technology tools.
• Lead employee engagement initiatives including wellness programming.
• Develop and manage workplace data integrity and reporting.

Skills

Workplace technology platforms

Hospitality service

Project management

Stakeholder management

Excellent communication

Education

Bachelor’s degree

Job description

Pay & Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits
• Pension / retirement benefits
• Paid time off and personal/family care leave programs
• Flexible hybrid model (3 days onsite / 2 days remote)

The Impact You Will Have

As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees.

You Will Lead The Integration Of

• Workplace technology
• Space strategy
• Hospitality and food service
• Employee amenities

Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.

You Will Also Leverage Workplace Data And Technology To

• Inform decision‑making
• Optimize space utilization
• Enhance employee engagement

Key Responsibilities

Employee Experience & Engagement

• Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
• Lead employee engagement initiatives (events, wellness programming, amenities)
• Develop and deliver employee communications (email, intranet, digital signage)
• Track customer satisfaction and workplace performance metrics

Workplace Technology & Data Management

• Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
• Maintain workplace data integrity (space, rooms, inventory)
• Analyze utilization and experience data to produce insights and reportingPartner with IT, Security, architects, and engineers on system integration
• Manage budgets related to workplace technology initiatives

Hospitality, Food Service & Amenities

• Oversee hospitality, food service, and workplace amenity programs
• Manage vendor relationships and service delivery performance
• Partner with Procurement, Finance, and Workplace Services on KPIs and governance
• Lead service recovery, escalation management, and continuous improvement
• Ensure alignment to employee experience strategy and sustainability goals

Project Management & Delivery

• Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
• Partner with Procurement on vendor selection and onboarding
• Lead cross‑functional project execution with internal and external stakeholders
• Manage schedules, budgets, risks, and deliverables through implementation

Qualifications

• Bachelor’s degree required
• 10+ years of progressive experience in a complex corporate workplace environment
• Demonstrated experience across:
  • Workplace technology
  • Workplace experience / hospitality
  • Vendor and program management

Talents Needed for Success

• Strong knowledge of workplace technology platforms and service tools
• Proven ability to deliver hospitality‑driven, service‑oriented workplace environments
• Strong project and stakeholder management skills
• Excellent communication skills (employee‑facing and executive‑level)
• Ability to manage multiple priorities in a fast‑paced, evolving environment
• Proactive, solutions‑oriented mindset