Associate Director, Trauma-Informed Clinical Services

Jewish Family Services of Western New York; Buffalo (NY); On-site; USD 73,000 - 80,000; Full time

Job summary

Jewish Family Services of Western New York seeks an Associate Director of Clinical Services to provide clinical and operational leadership for MHOTRS and CTI programs, ensuring trauma-informed, recovery-oriented care and regulatory compliance.

Reporting to the Senior Director of Behavioral Health, the role supervises clinical staff, coordinates care across teams, and partners with hospitals and community providers to strengthen access and outcomes.

Qualifications

• Master's degree in a behavioral health field and NY licensure.
• Demonstrated experience providing behavioral health services to individuals with complex mental health and psychosocial needs.
• Experience in clinical supervision or program leadership.

Responsibilities

• Provide clinical leadership and supervision for the MHOTRS clinic and CTI program.
• Support staff in risk assessment, safety planning, crisis intervention, and care coordination.
• Promote trauma-informed, recovery-oriented, person-centered practices.
• Oversee day-to-day clinical operations and ensure OMH/Medicaid compliance.
• Implement and optimize electronic medical record workflows.
• Coordinate with hospitals, housing providers, and community partners.

Skills

Clinical leadership

Staff supervision

Multidisciplinary teamwork

Communication skills

Trauma-informed practice

Care coordination

Clinical documentation

EHR proficiency

Data-driven quality improvement

Risk assessment & crisis intervention

Education

Master's degree in Social Work or related behavioral health discipline

New York State professional licensure (RN/LP/PSY as applicable)

LCSW or LCSW-R licensure in New York State (preferred)

Job description

Jewish Family Services of Western New York seeks an Associate Director of Clinical Services to provide clinical and operational leadership for MHOTRS and CTI programs, ensuring trauma-informed, recovery-oriented care and regulatory compliance.

Reporting to the Senior Director of Behavioral Health, the role supervises clinical staff, coordinates care across teams, and partners with hospitals and community providers to strengthen access and outcomes.