Associate Director, Student Persistence

Tulane University; New Orleans (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Tulane University is seeking a data-driven contributor to analyze student persistence, retention, and graduation data. You will identify trends, translate findings into strategies, and lead implementation with continuous assessment. This role also manages outreach, referrals, and outcome tracking for the TU Thrive cohort.

You will work with Excel, Salesforce, and Power BI to inform priorities and drive effective interventions across student support programs in an educational setting.

Qualifications

• Master’s degree in education or a related field and a minimum of one (1) year of experience in student support or a closely related role within an educational setting.
• OR
• Bachelor’s degree and a minimum of six (6) years of experience in student support or a closely related role within an educational setting.

Responsibilities

• Analyze student, cohort, retention, and graduation data to identify trends and populations needing support.
• Translate findings into intervention strategies and lead day-to-day implementation and assessment.
• Oversee student identification, outreach, referrals, follow-up, documentation, and outcome tracking.
• Direct OSP’s intervention and assessment responsibilities for the TU Thrive cohort.

Skills

Analytical thinking

Communication skills

Attention to data accuracy

Project management

Education

Master’s degree in education or related field

Bachelor’s degree + 6 years experience in student support

Tools

Microsoft Excel

Salesforce

Power BI

Case management tools

Job description

Reporting to the Director of Student Persistence, this position analyzes student, cohort, retention, and graduation data to identify trends, emerging needs, and populations that may benefit from additional support as they persist to degree attainment. The role will translate these findings and OSP priorities into intervention strategies and leads their day-to-day implementation and assessment, including student identification and prioritization, outreach, referrals, follow-up, documentation, and outcome tracking. The position also directs OSP’s intervention and assessment responsibilities for the TU Thrive cohort.

Responsibilities

• Demonstrated knowledge of student retention, persistence, degree progression, and data-informed student persistence practices.
• Demonstrated ability to analyze student and retention data, identify trends and patterns, and translate findings into actionable strategies and priorities.
• Strong analytical and critical thinking skills with demonstrated attention to data accuracy, integrity, and detail.
• Experience developing, implementing, and assessing student persistence interventions and operational workflows.
• Advanced proficiency in Microsoft Excel and experience with case management and data visualization tools such as Salesforce and Power BI.
• Excellent written and verbal communication skills, including the ability to communicate data findings and recommendations to audiences with varying levels of data expertise.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree in education or a related field and a minimum of one (1) years of experience in student support or a closely related role within an educational setting,
• OR
• Bachelor’s degree and a minimum of six (6) years of experience in student support or a closely related role within an educational setting.

PREFERRED QUALIFICATIONS:

• Master’s Degree in Higher Education or a related field.

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .

Job Info

• Job Identification 1810
• Job Category Administration
• Posting Date 08/31/2026, 05:42 PM
• Job Schedule Full time
• Locations New Orleans, LA, United States
• Legal Employer Tulane University