Associate Director, Stewardship and Donor Engagement

The Johns Hopkins University; Baltimore (MD); On-site; USD 64,000 - 113,000; Full time

Job summary

Johns Hopkins University seeks an Associate Director of Stewardship and Donor Engagement to develop and produce stewardship pieces for major donors, in partnership with DAR leaders. This role will execute the vision for engagement initiatives, strengthening donor relations and inspiring continued giving through impactful reports and personalized communications.

The Associate Director will oversee the creation of donor impact reports, manage volunteer engagement activities, and leverage CRM data

Qualifications

• Bachelor's degree required; additional education may substitute for experience as applicable.
• Minimum three years related experience, with at least two years professional-level work.
• Experience with donor relations, stewardship, or volunteer engagement is preferred.

Responsibilities

• Develop and produce stewardship deliverables (reports, videos, pieces) for major donors.
• Partner with DAR leaders to implement stewardship and engagement programs.
• Write and design personalized donor impact reports and other materials.
• Utilize CRM dashboards and reports to inform stewardship decisions.
• Coordinate with volunteers, boards, and councils on engagement activities.
• Manage and oversee stewardship projects and related communications.

Skills

Canva proficiency

Strong written comms

Verbal communication

CRM experience

Team leadership

Education

Bachelor's degree

Tools

Canva

CRM software

Job description

The Associate Director of Stewardship and Donor Engagement develops and produces stewardship pieces (including written impact reports, videos, and other touches) in partnership with divisional partners across DAR, ensuring that all teams have the resources needed to produce timely, accurate, and branded impact updates for major donors.

Reporting to the Senior Associate Director, the Associate Director is a key member of the Stewardship and Donor Engagement team.

The Associate Director of Stewardship and Donor Engagement will partner with leaders in Development and Alumni Relations (DAR) to build strategic and tactical stewardship and engagement programs and activities. The Associate Director is responsible for the execution of the vision and strategy for stewardship and volunteer engagement efforts that engage and retain donors and volunteers; strengthen relationships with grateful patients, constituents, and/or alumni; express gratitude; show the impact of gifts and volunteerism; and inspire future giving and enhanced engagement.

Specific Duties & Responsibilities

• Partner with DOFF leaders to manage a dynamic donor recognition program across donor audiences.
• Partner with DOFFs with volunteers, boards, and councils to foster rewarding volunteer experiences and maximize board effectiveness.
• Foster community among staff supporting leadership volunteers by convening regular meetings and discussions.
• Independently develop, design, and produce high-quality stewardship deliverables.
• Write and design personalized donor impact reports and create other special stewardship pieces for donors.
• Utilize different platforms and communication tools, such as videos, to convey impact to donors and enhance stewardship efforts.
• Utilize database (CRM) in daily work, including updating individual records, pulling reports, and interpreting dashboards and data.
• Remain updated about industry best practices and routinely suggest new ways to implement and push the field forward as appropriate.
• May partner with other DOFFs to align stewardship and engagement opportunities with broader messaging, brand and priorities.
• Support the development and execution of university-wide volunteer events.
• Manage the creation of biennial welcome letters from the chair of the University board of Trustees to new advisory board/council members.
• Oversee the Board Portal program.
• Maintain an online set of institutional guidelines, policies and procedures, and other resources to support DOFF partners.
• Serve on institutional working groups/committees and lead training as needed.
• May supervise staff.
• Other duties as assigned.

In addition to the duties listed above the Associate Director of Stewardship and Donor Engagement will:

• Partner with divisions to develop and produce stewardship reports, videos, gifts, special projects, and more, for major donors.
• Identify cohorts of major giving donors for ‘small batch’ personalized stewardship.
• Support stewardship of donor-funded capital projects and named spaces from inception through key milestones after completion (one year, five years, etc.).

Minimum Qualifications

• Bachelor's degree.
• Three years related experience, with at least two years of professional experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Proficient use of Canva and other digital design tools.
• Strong written and verbal communication skills.
• Experience using a CRM.
• Experience managing a team.

Classified Title: Donor Relations Officer

Job Posting Title (Working Title): Associate Director, Stewardship and Donor Engagement

Role/Level/Range: ATP/04/PD

Starting Salary Range: Minimum: $64,400 - Maximum: $112,800 (targeted salary: $82,000; commensurate with experience)

Employee group: Full Time

Schedule: Mon-Fri, 8:30am-5:00pm

FLSA Status: Exempt

Location: Mount Washington Campus

Department name: 10001641-Donor Engagement

Personnel area: University Administration