Associate Director- Station Operations and Development

Network Rail Consulting; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation packages

Healthcare insurance premiums (100% paid)

Generous annual leave entitlement

401K with employer matching contributions

Flexible working opportunities

Job summary

Network Rail Consulting is seeking an Associate Director Station Operations & Development Lead to join their New York team. In this role, you will lead advisory services related to station operations, manage construction disruptions, and ensure client satisfaction through strategy development and project delivery.

The ideal candidate possesses a Bachelor’s degree in engineering and significant understanding of station operations and development. The position includes competitive compensation, healthcare premiums paid by the company, and flexible working opportunities.

Qualifications

• In-depth understanding of station or terminal operations.
• Experience in consulting environment.
• Managing stakeholders experience.

Responsibilities

• Advise clients on station operations during normal and emergencies.
• Develop strategies to assist clients on station projects.
• Deliver projects exceeding client expectations.

Skills

Outstanding interpersonal and communication skills

Ability to work collaboratively in a team

Understanding of station operations

Retail development and management experience

Education

Bachelor’s degree in engineering or a related discipline

Job description

Network Rail Consulting (NRC) is the international consultancy arm of Network Rail – the owner and operator of Britain’s mainline rail system. We have been active in the North American, Australian and the Middle East markets since 2013 and have successfully delivered more than 150 consultancy contracts for government, public and privately owned organizations.

Through our consulting services in the United States (US), we are assisting both public agencies and private clients in the transportation sector to accelerate transformation efforts, make step-changes in major program delivery, and achieve leaps forward in areas such as asset management & maintenance, major projects, railway operations, strategic planning and advisory.

Our work is driven forward by our values: agile, always safe, care about people, collaborative, impartial and passionate.

The Opportunity with NRC

We are looking for an Associate Director Station Operations & Development Lead to join our team in New York.

You will work as part of the NRC North America stations team, to lead and assist provision of advisory services to clients on station operations, management of station construction disruption and station developments.

Key Accountabilities

• Advise clients and provide services related to station operations, in normal and emergency conditions and during construction activities, servicing strategies, passenger flows and intermodal activities.
• Develop strategies to assist clients in the above areas
• Deliver projects to exceed client expectations
• Work as a key member of the stations team, taking responsibility for project leadership and management where required
• Identify and implement safety, asset performance, reliability, productivity and efficiency improvement initiatives as applicable to any projects
• Serve as technical leader and provide technical content for project proposals related to stations and station redevelopment
• Develop and make presentations as part of sales calls, proposal interviews, and in North American meetings
• Identify consulting opportunities both on sole source and competitive basis related to stations.
• Develop and maintain positive client relationships

Job Skills, Experience & Qualifications

• Bachelor’s degree in engineering or a related discipline, or equivalent experience
• In depth understanding of station or terminal operations and operational interfaces in a railroad or airport environment
• Past work in retail and passenger experience settings for transportation centers or work experience from the hospitality industry
• Outstanding interpersonal and communication skills, both verbally and in writing
• Ability to work on own in time critical environment as well as work collaboratively as part of a team
• Ability to work across a multidisciplinary team and establish relationships at all levels.
• Member of a relevant professional body with chartered status
• Managing stakeholders experience
• Retail development and management experience
• Experience in a consulting environment
• Understanding of the economics of station operations and station commercial activity

For the right person, this role presents a fantastic opportunity to develop their career, joining an established and passionate team with ambitious plans to grow.

We offer benefits such as:

• Competitive compensation packages
• Healthcare insurance premiums (100% paid for by us)
• Generous annual leave entitlement
• 401K with employer matching contributions
• Flexible working opportunities

NRC supports flexible working practices, and we understand that life balance is an important part of our employees' lives. We offer a wide range of flexible work/life balance options such as hybrid (home/office) working, flexible working hours where appropriate.

Network Rail Consulting is an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of age, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.