Associate Director, Organizational Change Management Specialist

Network Rail Consulting; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Healthcare insurance premiums (100%)

Vacation leave entitlement (25 days)

401K with employer matching

Employee Discount Program via LifeMart

Hybrid work/life balance options

Job summary

Network Rail Consulting (NRC) is seeking an experienced Associate Director – Organizational Change Management Specialist in New York. You will provide subject matter expertise and support to the Construction & Development Program Executive, helping implement a centralized monitoring strategy and other readiness initiatives.

This role leads change management efforts across operations, maintenance, and support functions, develops communications, coordinates with training and technology leads, and

Qualifications

• Bachelor’s or advanced degree in Business Administration, Organizational Development, Strategic Communications, Public Relations, or related field.
• Significant experience with major signaling programs related to change management or operational readiness.
• Proven ability to coordinate multidisciplinary technical and operational stakeholders.
• Strong written and verbal communication across all levels of an organization.
• Experience supporting CBTC programs or similarly complex, technology-driven systems preferred.

Responsibilities

• Lead organizational change management for centralized monitoring and operational readiness.
• Develop and execute change management strategies aligned with operating model transformation.
• Coordinate with training, operations, and technology leads to align change and implementation efforts.
• Define and track change adoption metrics and readiness indicators.

Skills

Change management

Stakeholder management

Leadership

Communication

Cross-functional collaboration

Education

Bachelor's or advanced degree in Business Administration / Organizational Development / Strategic Communications

Advanced degree preferred

Job description

Network Rail Consulting (NRC) is the international consultancy arm of Network Rail – the owner and operator of Britain’s mainline rail system. We have been active in the North American, Australian and the Middle East markets since 2013 and have successfully delivered more than 150 consultancy contracts for government, public and privately owned organizations.

Through our consulting services in the United States (US), we are assisting both public agencies and private clients in the transportation sector to accelerate transformation efforts, make step-changes in major program delivery, and achieve leaps forward in areas such as asset management & maintenance, major projects, railway operations, strategic planning and advisory.

Our work is driven forward by our values: agile, always safe, care about people, collaborative, impartial and passionate.

The opportunity with NRC

Building on our continued success, we are looking for an experienced rail professional to join our team as an Associate Director – Organizational Change Management Specialist in New York.

You will provide subject matter expertise and support to the clients Construction & Development (C&D) Program Executive and supporting the implementation of a centralized monitoring strategy and other operational readiness initiatives.

Key Accountabilities

• Lead organizational change management efforts in support of centralized monitoring and operational readiness.
• Ensure employees understand the purpose, scope, and benefits of upcoming operational and technology changes.
• Develop and execute change management strategies aligned with the clients operating model transformation.
• Support adoption of new systems, tools, and workflows, including centralized monitoring environments.
• Clarify how new teams and functions (e.g., CBTC Systems Group, monitoring workflows) interact and fit together.
• Drive cultural and behavioral change to support data‑driven, system‑centric operations.
• Conduct stakeholder impact assessments and readiness assessments across operations, maintenance, and support functions.
• Develop targeted communication plans, messaging, and engagement strategies for different stakeholder groups.
• Coordinate closely with training, operations, and technology leads to align change, training, and implementation efforts.
• Support leadership with change sponsorship, coaching, and reinforcement strategies.
• Identify and mitigate resistance to change through proactive engagement and feedback mechanisms.
• Support transition planning from legacy operating practices to enabled operations.
• Define and track change adoption metrics and readiness indicators.
• Support rollout milestones, pilot activities, and phased implementation plans.
• Ensure change management activities are integrated into overall program governance and delivery.
• Provide best‑practice guidance on large‑scale operational and workforce transformation.

Experience, skills, knowledge and competencies

• A bachelor’s or advanced degree in Business Administration, Organizational Development, Strategic Communications, Public Relations, or related field – advanced degree in a related field, preferred. In lieu of a bachelor’s or advanced degree in Engineering, or related field;
• A high school diploma or its equivalent and ten years of relevant industry experience can be substituted for a bachelor’s degree.
• Significant experience working with major signaling programs as it relates to the change management, or operational readiness.
• Proven experience coordinating multidisciplinary technical and operational stakeholders, with an understanding of competency and capability management in complex organizations.
• Strong written and verbal communication skills, with the ability to engage effectively across all organizational levels.
• Demonstrated ability to operate successfully in high‑visibility, high‑pressure environments with competing priorities.
• Recognized leadership capability as a change agent, with strategic, creative, and innovative thinking to align organizational goals with practical change solutions.
• Strong team‑building skills, including active listening, structured problem‑solving, and effective prioritization.
• Experience supporting change initiatives for CBTC programs or similarly complex, technology‑driven systems preferred.

For the right person, this role presents a fantastic opportunity to develop their career, joining an established and passionate team, with ambitious plans to grow.

We offer benefits such as:

• Competitive compensation packages
• Healthcare insurance premiums (100% paid for by us)
• Generous vacation leave entitlement (25 days)
• 401K with employer matching contributions
• Access to Employee Discount Program via LifeMart

NRC supports flexible working practices, and we understand that life balance is an important part of our employees' lives. We offer a wide range of flexible work/life balance options such as hybrid (home/office) working, flexible working hours where appropriate.

NRC is an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of age, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.