Associate Director, Professional Services

Atlas Technica; United States; À distance; USD 140 000 - 190 000; Plein temps

Résumé du poste

Atlas Technica LLC is seeking an Associate Director, Professional Services to lead day-to-day operations across Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture. You will report to the Director and drive delivery quality, capacity planning, and profitability while scaling delivery across multiple teams.

The role requires strong people leadership, deep cloud knowledge (Azure/AWS), and exceptional client-facing communication.

Qualifications

• 8+ years of IT services experience with leadership in engineering, cloud, or professional-services teams
• Proven track record delivering multidisciplinary technical delivery with utilization and profitability accountability
• Strong knowledge of Azure, Microsoft 365, and AWS for cloud operations and delivery
• Ability to balance resource demands and drive execution across multiple client engagements

Responsabilités

• Lead and develop managers and technical leaders across Professional Services, Cloud Solutions, and Cloud Architecture
• Own operational delivery performance including delivery quality, utilization, and profitability
• Coordinate demand forecasting, staffing, and delivery priorities across teams
• Oversee cloud managed-services delivery, service health, escalations, and client commitments
• Establish clear delivery ownership based on capability, capacity, and client needs
• Partner with PMO to maintain credible scopes, schedules, budgets, risks, and reporting
• Ensure architecture reviews and design validation aligned with standards
• Oversee discovery, scoping, estimates, and handoffs for opportunities
• Improve offerings, standards, templates, and technical capabilities
• Drive hiring, training, and knowledge transfer across teams
• Manage client escalations and cross-functional delivery issues with executive communication

Connaissances

Cloud architecture

Azure

AWS

Delivery leadership

Executive communication

Financial acumen

Strategic planning

Formation

Bachelor’s degree

Outils

ConnectWise Manage

Description du poste

Title: Associate Director, Professional Services
Reports to: Director, Professional Services
Department: Professional Services
Location: Remote with United States
Term: Full-Time, Exempt

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking an Associate Director, Professional Services to lead day-to-day operations across our Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture functions. Reporting to the Director, Professional Services, this leader will be responsible for delivery quality, team performance, utilization, capacity, project profitability, and consistent execution across project-based and managed cloud services.

The Associate Director will lead and develop managers and technical leaders while coordinating priorities across Professional Services, Cloud Solutions, Architecture, PMO, and other business partners. This role will ensure client engagements are appropriately scoped, staffed, governed, and delivered while maintaining strong technical standards, operational discipline, and financial performance.

The successful candidate will combine strong people leadership, technical and cloud-services knowledge, operational judgment, and client-facing communication with the ability to scale delivery across multiple teams. This role is central to creating sustainable execution within Professional Services while enabling the Director to focus on broader department strategy and service portfolio growth.

Position Responsibilities:

• Lead, coach, and hold accountable leaders across Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture while building sustainable team capability and succession
• Own operational delivery performance across Professional Services and Cloud engagements, including delivery quality, client outcomes, utilization, capacity, forecast accuracy, project budgets, and profitability
• Coordinate demand forecasting, resource planning, staffing, and delivery priorities across Professional Services, Cloud Solutions, and Architecture, resolving cross-team capacity conflicts as needed
• Oversee shared and dedicated-client Cloud managed-services delivery, including service health, technical escalations, client commitments, and continuous improvement
• Establish clear delivery ownership across Cloud and Professional Services engagements based on capability, capacity, complexity, and client needs
• Partner with PMO to maintain credible scopes, schedules, budgets, risk management, change controls, project reporting, and client communication while preserving clear PMO ownership
• Ensure appropriate architecture review and technical design validation based on engagement risk and complexity, in alignment with standards established by Cloud Solutions Architecture
• Oversee technical discovery, scoping, solution estimates, and delivery handoffs for existing-client opportunities in partnership with Professional Services, Cloud Solutions, Sales Engineering, and other stakeholders
• Improve Professional Services and Cloud offerings, delivery standards, templates, processes, and technical capabilities in alignment with the department service portfolio
• Drive hiring, development, training, succession planning, knowledge transfer, documentation, and collaboration across Professional Services teams
• Own operational and client escalations within the department and coordinate with Onboarding, Specialized Services, FDE, Support, Sales, and other stakeholders to deliver consistent client outcomes

Requirements:

• 8+ years of relevant IT services experience, including 3+ years leading engineering, cloud, or professional-services teams within a Managed Service Provider, systems integrator, or similar technology-services environment
• Demonstrated success leading multidisciplinary technical delivery teams with accountability for utilization, capacity, project budgets, delivery quality, and profitability
• Strong working knowledge of Microsoft Azure, Microsoft 365, AWS, cloud operations, systems infrastructure, and professional-services project delivery
• Proven ability to manage complex delivery portfolios, balance competing resource demands, and drive execution across multiple teams and client engagements
• Strong people-leadership experience with the ability to coach managers and technical leaders, build team capability, and establish clear accountability
• Experience managing client escalations and complex cross-functional delivery issues with sound judgement and executive-level communication
• Strong operational and financial acumen with the ability to understand delivery economics, utilization, capacity, forecasting, and project performance
• Excellent cross-functional coordination, stakeholder-management, and communication skills with the ability to influence across technical and business teams
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent relevant professional experience

Desirable Qualities:

• Experience managing both shared managed-cloud services and dedicated-client engineering delivery models
• Microsoft Azure, AWS, or related cloud architecture or engineering certifications
• Project-management, service-management, or related professional certification
• Experience with PSA or project-management platforms such as ConnectWise Manage
• Experience using financial reporting, operational metrics, or business-intelligence dashboards to manage delivery performance
• Experience delivering technology services to financial services, investment management, alternative investments, or other regulated client environments
• Experience helping scale Professional Services organizations, delivery models, service offerings, or cross-functional operating processes

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.