Associate Director, Patient Value Access & Excellence

Takeda; Cambridge (MA); Hybrid; USD 154,000 - 243,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with match

Tuition reimbursement

Paid time off

Job summary

Takeda in Cambridge, MA seeks an Associate Director of Business Operations and Excellence for Patient Value Access to lead operational support, improve processes, and coordinate cross-functional teams across access, supply, and commercial functions. You will oversee systems and reporting, drive planning and performance tracking, and lead continuous improvement initiatives.

The role requires strategic leadership, strong project and change management skills, and experience in business operations

Qualifications

• Several years of experience in business operations, access operations, customer operations, or related area.
• Bachelor’s degree in business, life sciences, health care administration, or related field.
• Strong experience with process improvement, change management, and project management concepts.
• Ability to work across teams and support alignment between access, supply, distribution, and commercial functions.
• Experience using reporting tools, databases, and business systems to support operational work and performance tracking.
• Experience leading teams, setting priorities, and managing work against objectives and timelines.
• Ability to use data and practical judgment to identify issues, recommend improvements, and support decisions.
• Clear communication skills for working with internal partners and external customers.

Responsibilities

• Lead business operations and excellence activities that support the Patient Value Access function.
• Improve processes, workflows, and ways of working to strengthen service delivery and operational performance.
• Coordinate issue resolution, including customer, patient access, and operational concerns, and help ensure timely follow-up.
• Partner with internal teams across supply, distribution, access, and commercial groups to support clear handoffs and resolve operational issues.
• Oversee the use of systems, tools, and databases that support access operations, reporting, and team productivity.
• Support planning, reporting, and performance tracking for the function, including key metrics and business reviews.
• Help manage projects and continuous improvement initiatives, using structured approaches such as change management and agile ways of working.
• Lead and develop a team or small unit by setting objectives, delegating work, and supporting delivery against budgets and timelines.

Skills

Business operations

Change management

Project management

Team leadership

Data analysis

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree

Tools

Databases

Business systems

Reporting tools

Job description

Takeda in Cambridge, MA seeks an Associate Director of Business Operations and Excellence for Patient Value Access to lead operational support, improve processes, and coordinate cross-functional teams across access, supply, and commercial functions. You will oversee systems and reporting, drive planning and performance tracking, and lead continuous improvement initiatives.

The role requires strategic leadership, strong project and change management skills, and experience in business operations