Associate Director, Patient Support Services Analytics - Rare Disease

BioSpace; Morristown (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Sanofi is seeking an Associate Director of Patient Support Services Analytics in Morristown, NJ to lead analytics for Rare Disease programs. You will drive data-informed decision-making, develop KPI dashboards, and partner with Commercial and PSS teams to translate data into actionable insights that improve patient access.

You will oversee offshore analytics delivery, ensure data quality, and advance analytics with AI-augmented tools, while collaborating across BI and data management to deliver

Qualifications

• Bachelor's degree in Analytics, Data Science, Business, Mathematics, or related field; advanced degree preferred.
• 3+ years in pharmaceutical/healthcare analytics; translate findings into business recommendations.
• Proficient in SQL and advanced Excel; 3+ years BI tools (Power BI, Tableau, Qlik) with Power BI report writing.

Responsibilities

• Execute analytics on patient journey, conversion, adherence, and program performance for Rare Disease; translate data into insights and recommendations.
• Lead offshore analytics team with project delivery, providing context and ensuring quality, timeliness, and business fit.
• Ensure KPI dashboards and reporting in Power BI are evolved to meet business needs, collaborating with BI team.
• Perform ad-hoc and strategic analyses to identify opportunities and trends in patient access and program performance.
• Partner with Commercial and PSS teams to develop analytics solutions that drive optimization and evidence-based measurement.
• Leverage advanced analytics techniques and AI-augmented tools to enhance insights and translate findings into business context.
• Ensure data quality, governance, and validation across outputs; collaborate with data management teams.

Skills

SQL

Excel

Power BI

CRM data

Education

Bachelor's degree

Advanced degree preferred

Tools

Power BI

Tableau

Qlik

Job description

Job Title: Associate Director, Patient Support Services Analytics - Rare Disease

Location: Morristown, NJ

About The Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The Sanofi Patient Support Services (PSS) team helps patients access Sanofi therapies by providing reimbursement and logistics support, financial assistance, and patient education. As Associate Director, Patient Support Services Analytics - Rare Disease, you will execute comprehensive analytics that drive decision-making for Rare Disease therapeutic area programs. Reporting to the Director of PSS Analytics, you'll lead offshore analytics teams through project delivery, develop KPI dashboards and reporting solutions, and partner with Commercial and PSS stakeholders to translate data into actionable insights that improve patient access and program performance.

About Sanofi

Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples lives.

Main Responsibilities

• Execute comprehensive analytics on patient journey, conversion, adherence, and program performance for Rare Disease; translate complex data into clear insights and business recommendations for Commercial and PSS stakeholders.
• Lead offshore analytics team through day-to-day project delivery, providing business context, analytical direction, and quality oversight; ensure deliverables meet standards for timeliness, accuracy, and business fit.
• Ensure KPI dashboards and reporting solutions in Power BI are continuously evolved to remain fit for business purpose, partnering with the PSS Business Intelligence Team to leverage analytical best practices and deliver reliable, actionable insights to Rare Disease program teams.
• Perform ad-hoc and strategic analyses to proactively identify opportunities, barriers, and trends in patient access and program performance; support the Monthly TA Performance Review with data-driven insights.
• Partner with Commercial (Marketing, Sales, Market Access) and PSS (Operations, Affordability, Strategy & Operations) teams to understand business needs and co-develop analytics solutions that drive program optimization and evidence-based measurement of PSS program impact.
• Leverage advanced analytics techniques and AI-augmented tools to enhance analytical depth and efficiency; evaluate model outputs and translate findings into business context.
• Ensure data quality, governance, and validation standards across all analytical outputs; collaborate with data management teams to maintain reliable data sources.

About You

Basic Qualifications:

• Bachelor's degree in Analytics, Data Science, Business, Mathematics, or related field; advanced degree preferred.
• Minimum of 3 years of experience in pharmaceutical or healthcare analytics, with ability to execute complex analyses and translate findings into business recommendations.
• Hands-on proficiency in SQL and advanced Excel; minimum of 3 years of experience with business intelligence tools (e.g., Power BI, Tableau, Qlik) with basic competency in Power BI report writing required to express analytical ideas visually to stakeholders.
• Minimum of 3 years of experience with pharmaceutical data sources, including specialty pharmacy data, CRM systems (Veeva, Salesforce), and claims data; understanding of patient support services operations.

Preferred Qualifications

• Proven ability to lead project delivery and collaborate with offshore analytics teams, providing business context and ensuring quality, timeliness, and business fit of deliverables; minimum of 3 years of experience in project or team leadership.
• Experience working directly with Commercial and/or PSS stakeholders as the analytics expert, with the ability to understand business needs and deliver insights that drive decision-making; minimum of 3 years of stakeholder collaboration experience.
• Experience with advanced analytics techniques, including predictive modeling, patient journey analysis, and conversion/adherence analytics; familiarity with AI-augmented analytics tools valued.
• At least one year of rare disease experience strongly preferred

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affiliated Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.