Associate Director, Patient Service Center Operations

6296-Patient Service Center LLC Legal Entity; Pittsburgh (Allegheny County); On-site; USD 127,000 - 219,000; Full time

Benefits offered by this job

401(k) retirement plan

Vacation 120 hours/year

Parental Leave - 480 hours

Job summary

Johnson & Johnson is seeking an Associate Director, Patient Service Center (PSC) Operations, to lead a large team delivering compliant, high-quality patient services across multiple programs.

The role requires a strong track record in healthcare operations, leadership, and data-driven process improvements, with up to 25% travel. The position is based in Pittsburgh and other U.S. locations as listed.

Qualifications

• Bachelor’s degree required, preferably Life Sciences, Business, Healthcare Administration or related fields.
• 8–10 years of progressive experience in patient services, patient support, pharmaceutical, biotech or other healthcare industry roles.

Responsibilities

• Lead, mentor, and motivate team members to achieve performance goals and high customer satisfaction.
• Oversee day-to-day operations, ensuring adherence to policies, procedures, and SLAs.
• Monitor KPIs and identify areas for operational improvement.
• Ensure operations follow industry regulations and company standards.
• Analyze customer feedback to drive service enhancements and resolve issues.
• Collaborate with cross-functional teams and external partners to streamline processes.

Skills

Leadership

Analytical thinking

Cross-functional collaboration

Communication

Education

Bachelor’s degree

Tools

CRM platforms

Call center software

Reporting dashboards

Job description

Johnson & Johnson is seeking an Associate Director, Patient Service Center (PSC) Operations, to lead a large team delivering compliant, high-quality patient services across multiple programs.

The role requires a strong track record in healthcare operations, leadership, and data-driven process improvements, with up to 25% travel. The position is based in Pittsburgh and other U.S. locations as listed.