Associate Director — Patient Recruitment & Retention Leader

TalentAlly; Boston (MA); On-site; USD 194,000 - 267,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Fitness reimbursement

Disability insurance

Paid vacation (minimum 15 days) and Eo

End-of-year shutdown

Holidays

Sick time (80 hours/year)

Maternity & Parental Leave

401(k) with company match

Employee stock purchase plan

Tuition reimbursement up to $10,000

Employee Resource Groups

Job summary

Biogen is seeking an experienced Patient Recruitment and Retention Execution Manager to lead a dedicated team across multiple clinical trial programs. You will optimize recruitment, retention, and site engagement while partnering with Clinical Development and cross-functional teams to ensure on‑time trial delivery.

You will drive process improvements, manage resources and vendors, and influence without direct authority in a fast-paced, matrixed environment.

Qualifications

• 8+ years in patient recruitment/retention in CRO, recruitment vendor, or pharma/biopharma.
• 5+ years of people management experience.
• Strong vendor oversight including KPI monitoring, budget awareness, risk management, issue resolution, and escalation.
• Experience leading recruitment and retention across studies/programs.
• Strong project management, communication, stakeholder management, presentation, and business acumen.
• Ability to influence without authority and drive decisions in a matrixed environment.

Responsibilities

• Lead, coach, and develop Recruitment & Retention Delivery Leads.
• Set team priorities, goals, performance expectations, and operating standards.
• Manage resource planning, onboarding, performance feedback, and development.
• Build team capability through best practices and consistent execution standards.
• Oversee delivery of recruitment, retention, and site engagement tactics across studies.
• Translate strategies into actionable plans, timelines, milestones, and risk mitigation.
• Monitor progress, identify risks, and provide leadership with recommendations.
• Act as senior operational liaison for recruitment/retention with stakeholders.

Skills

Leadership & people management

Patient recruitment/retention

Vendor oversight

Project management

Stakeholder management

Communication & presentation

Influence without authority

Ambiguity navigation

Global clinical trial experience

Neurology / rare disease experience

Education

Bachelor’s degree in a scientific field

Advanced degree preferred

Tools

KPI monitoring

Budget awareness

Risk management

Vendor oversight tools

Job description

Biogen is seeking an experienced Patient Recruitment and Retention Execution Manager to lead a dedicated team across multiple clinical trial programs. You will optimize recruitment, retention, and site engagement while partnering with Clinical Development and cross-functional teams to ensure on‑time trial delivery.

You will drive process improvements, manage resources and vendors, and influence without direct authority in a fast-paced, matrixed environment.