Associate Director, Operations

bricartsmedia; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid time off

403B retirement plan

Pre-tax transit cards

Medical, dental, and vision coverage

Job summary

BRIC, a Brooklyn-based arts and media institution, seeks an Associate Director of Operations to oversee day-to-day operations of BRIC’s venues, facilities, and revenue-generating activities. You will supervise managers, coordinate capital projects, and partner across departments to ensure safe, welcoming spaces that support programming.

Based in Brooklyn, this full-time exempt role reports to the Senior Director, Production & Operations and offers a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent experience in operations or related field.
• 5+ years in operations or venue management, including staff oversight.
• Experience overseeing facilities, building operations, capital projects, and vendor relationships across multiple venues.
• Track record of managing rentals, audience services, or earned revenue programs and meeting revenue goals.

Responsibilities

• Lead Operations leadership: supervise the Operations Manager, Facilities & Building Management and the Operations Manager, Events & Revenue.
• Oversee facilities and capital planning for BRIC House, 75 Rockwell, and other BRIC sites; manage timelines and budgets.
• Coordinate programming events, partnerships, and client engagements; allocate staffing and resources.
• Collaborate cross-functionally with departments like Production, Finance, Development, Marketing and People & Culture on operational needs.
• Develop and report on operational performance including assets, revenue, audience services, and safety.

Skills

Staff management

Facilities management

Budget management

Vendor relationships

Event management software (Asana,/Mom…

Operations leadership

Revenue/earned income experience

Education

Bachelor's degree or equivalent experience

5+ years in operations or venue management

Tools

Asana

Momentus

Google Suite

Job description

About BRIC:

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community, BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC builds Brooklyn’s creative future.

About the Associate Director of Operations Role:

BRIC seeks an Associate Director, Operations to oversee the day-to-day operations of BRIC's venues, including facilities and building management, rental events, and audience services. Reporting to the Senior Director, Production & Operations, this role directly supervises the Manager, Internal Events & Facilities and the Operations Manager, Events & Revenue, ensuring that BRIC's spaces are safe, welcoming, and revenue-generating in support of the organization's programming and mission.

What You’ll Do in the Role:

The Associate Director of Operations will be responsible for the following in addition to any other project as assigned by their manager, the Senior Director, Production & Operations:

Leadership & Team Management

• Directly supervise the Operations Manager, Facilities & Building Management and the Operations Manager, Events & Revenue through mission-based goal setting, providing timely feedback, conducting performance assessments, and prioritizing workloads
• Oversee full time and part time staffing, scheduling, and training across Operations, Custodial, Public Safety, and Front-of-House Teams
• Train team members and reinforce standards of accountability, equity, and high customer service across the Operations team

Building, Facilities & Capital Planning

• Oversee the overall operations of BRIC House, 75 Rockwell, and additional BRIC site, ensuring safe, clean, and compliant facilities
• Contribute to long‑term planning for space use and facility needs across BRIC venues in partnership with the Senior Director, Production & Operations
• Coordinate capital projects at BRIC House within established scope, timeline, and budget reporting on progress and outcomes to key stakeholders
• Manage relationships with external facilities management companies and partner organizations including UrbanGlass, who enhabits a portion of BRIC House
• Review and vendor selection for all building projects, preventative maintenance, and as needed repair work while ensuring that work meets BRIC standards
• Respond in a timely manner to urgent building and facility needs, collaborating and communicating with any affected departments

Programming, Partnerships, and Clients

• Manage Operations for BRIC Programming and Partnerships live events including generating cost estimates, calendaring shared spaces, and staffing
• Create and manage organization-wide event management software systems
• Coordinate with Programming teams to prevent possible calendaring conflicts

Cross‑Functional Coordination & Reporting

• Collaborate with internal BRIC departments including Production, Community Impact, Producing, Finance, Development, Marketing, Community Media, and People & Culture on operational needs
• Provide input to departmental budget planning and track expenditures, escalating variances to the Senior Director of Production & Operations
• Set goals and report on operations performance including physical assets, revenue, audience services, and safety
• Implement strategic direction set by the Senior Director, Production & Operations

You’ll Bring these Skills and Strengths to the Role:

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Experience:
  • Bachelor's degree or equivalent experience, plus 5+ years in operations or venue management at an arts, theater, or cultural organization, including staff management
  • Demonstrated experience overseeing facilities, building operations, capital projects, and vendor relationships across multiple venues
  • Track record of managing rentals, audience services, or earned revenue programs and meeting revenue goals
  • Strong working knowledge of building systems, ADA and accessibility requirements, and health and safety compliance
  • Proven ability to manage budgets, lead teams, and collaborate across departments at all levels of an organization
  • Fluency in organizational planning and event management software such as Asana, Momentus, and Google Suites
• Communication & Relationship Building: An emotionally intelligent, values‑and results‑driven leader who can inspire staff and collaborate across departments and at all levels of the organization
• Commitment to Equity & Inclusion: Brings experience operationalizing equity within the operations

Other Things to Know:

• Compensation: The annual salary range for this position is $65K - $80K.
• Status and location: This is a full‑time, exempt role based in our Brooklyn office.
• Benefits: BRIC has a comprehensive benefits package, including: paid time off, 403B retirement plan, pre‑tax transit cards, medical flexible spending plans and more. BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment.
• Mission & Values: BRIC is committed to building Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change.

BRIC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.