Associate Director of Sales

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 100,000 - 115,000; Full time

Job summary

Kimpton Hotels & Restaurants’ Tryon Park Hotel in Charlotte is seeking a sales professional to assist the Director of Sales & Marketing, lead assigned projects, and help drive group and corporate revenue. You will support the DOSM, mentor the sales team in their day-to-day activities, and contribute to achieving annual targets.

The role emphasizes relationship-building, proactive prospecting, and coordinating with hotel departments to deliver exceptional service.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1–3 years of sales experience.
• Past participation in trade shows, conventions and promotional events within the hotel, industry, and customer organizations.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Knowledge of CRM platform, Microsoft Office Suite, and Delphi is preferred.
• A self-starter with internal drive to excel.
• Able to evolve with Kimpton as we grow.
• Well organized, excellent attention to detail, with excellent follow-up and customer service skills.
• Must exude passion for leading and promote positivity throughout the department.

Responsibilities

• Provide a high level of exposure of the hotel in specific markets assigned by DOSM.
• Achieve a strong pace, meet and exceed individual assigned revenue goals.
• Develop and improve a continued relationship with key corporate accounts.
• Conduct sales calls locally or domestically using all resources provided by Kimpton.
• Develop and create exciting and memorable site inspections to accompany inventive and creative proposals.
• Solicit Group and Business Transient directly and jointly with your team through the preparation, execution, and completion of action plans.
• Prepare, construct, and present creative customer proposals and negotiate contracts on the hotel's behalf.
• Upon closing, coordinate and follow-up with the other hotel departments to ensure delivery of superior guest service.
• Provide departmental colleagues with proper communication that will enhance our ability to deliver exceptional service.
• Conduct outside sales calls to deliver new business and maintain existing business relationships.
• Provide coaching, mentoring, and training to your team as guided by the DOSM and Kimpton.
• Stay on top of property financial performance relative to budget and forecast.

Skills

Sales experience

Relationship-building

Communication

Education

Bachelor's degree or equivalent

Tools

CRM platform

Microsoft Office

Delphi

Job description

Charlotte, North Carolina, United States

Property Name

Kimpton Tryon Park Hotel

Pay Range/Rate

$110,00 to $115,000

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

You'll be responsible for working closely with the Director of Sales & Marketing (DOSM) to assist with assigned projects, support hotel strategic sales and pricing efforts, assume leadership responsibilities in the absence of or at the request of the DOSM, including coaching and mentoring of the sales team.

This position is responsible for generating revenues from our group/corporate segments originating at specific assigned markets as well as assisting the team in achieving yearly goals. You will be tasked with quarterly sales goals that are aligned with our rooms and food and beverage targets. You have a bold approach in uncovering new business opportunities to ensure a healthy lead funnel throughout the year. You're a relationship-builder with strong communication skills and dedicated to crafting a successful sales strategy.

Some of your responsibilities include:

• Provide a high level of exposure of the hotel in specific markets assigned by DOSM.
• Achieve a strong pace, meet and exceed individual assigned revenue goals.
• Develop and improve a continued relationship with key corporate accounts.
• Conduct sales calls locally or domestically using all resources provided by Kimpton.
• Develop and create exciting and memorable site inspections to accompany inventive and creative proposals.
• Solicit Group and Business Transient directly and jointly with your team through the preparation, execution, and completion of action plans.
• Prepare, construct, and present creative customer proposals and negotiate contracts on the hotel's behalf.
• Upon closing, coordinate and follow-up with the other hotel departments to ensure delivery of superior guest service.
• Provide departmental colleagues with proper communication that will enhance our ability to deliver exceptional service.
• Conduct outside sales calls to deliver new business and maintain existing business relationships.
• Provide coaching, mentoring, and training to your team as guided by the DOSM and Kimpton.
• Stay on top of property financial performance relative to budget and forecast.

What You Bring

• Bachelor's degree or equivalent experience is preferred.
• 1 to 3 years of sales experience.
• Past participation in trade shows, conventions and promotional events within the hotel, industry, and customer organizations.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Knowledge of CRM platform, Microsoft Office Suite, and Delphi is preferred.
• A self-starter with internal drive to excel.
• Able to evolve with Kimpton as we grow.
• Well organized, excellent attention to detail, with excellent follow-up and customer service skills.
• Must exude passion for leading and promote positivity throughout the department.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here .

The salary range for this role is $100,000 to $115,000. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employee.

Be Yourself. Lead Yourself. Make it Count.

Disclosures

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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