Associate Director of Patient Access

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking an Associate Director of Patient Access to lead the Precertification team and optimize the precert workflow using technology and data-driven processes.

This Senior role reports to Health System Shared Services, drives cross-functional collaboration, ensures regulatory compliance, and focuses on improving access, service quality, and reimbursement for hospital services.

Location: Ackerman Rd, 660; Regular hours and First Shift.

Qualifications

• Bachelor’s degree required.
• Health care experience desired.
• Prior demonstration of leadership and management skills.
• Computer experience required.
• Knowledge of applications and systems demonstrates proficiency.
• Strong demonstrated verbal, written and presentation skills.
• Sense of professionalism, ability to win confidence of those at various levels of the organization.

Responsibilities

• Oversee precertification workflow and technology development.
• Plan projects, manage work queues and productivity improvements.
• Lead implementation of new programs and ensure regulatory compliance.
• Serve as SME for external insurance processes and portals.
• Collaborate with departments to improve access and reimbursement.

Skills

Leadership

Communication

Professionalism

Problem solving

Strategic thinking

Customer service

Education

Bachelor's degree

Tools

EPIC familiarity

Health IT systems

ASA

Job description

Associate Director of Patient Access

Department: Health System Shared Services | Precert Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) and to ensure reimbursement of hospital services provided. Position Summary The precert technology manager is responsible for project planning and technology development, work queue and productivity optimization for all areas of the Medical Center. The precert technology manager implements new technology for optimizing the precertification process. This includes notification of admission, internal and external BOT technology, leveraging hospital billing system (EPIC) technology such as EmPA, ASA etc. The precert technology manager is the SME for external insurance company processes and portals and how technology can be deployed and maximized in hospital billing system. The manager assists with the implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Must be able to evaluate complex issues and understand escalation procedures. Displays the highest level of customer service, attentiveness and consideration possible in all cases.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Location: Ackerman Rd, 660 (0242) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

FUNCTION: Finance SUB-FUNCTION: Revenue Cycle Pre-certification CAREER BAND: People Leader - Managerial - CAREER LEVEL: 3

Qualification for Hiring

• Bachelor’s degree required.
• Health care experience desired.
• Prior demonstration of leadership and management skills.
• Computer experience required.
• Knowledge of applications and systems demonstrates proficiency.
• Strong demonstrated verbal, written and presentation skills.
• Sense of professionalism, ability to win confidence of those at various levels of the organization.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

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