Associate Director of Parking Operations

University of Wisconsin-Madison; Madison (WI); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Generous paid time off

Health/dental/vision insurance

Tax-advantaged savings accounts

Wisconsin Retirement System (WRS)

Pension plan participation

Job summary

University of Wisconsin-Madison seeks an Associate Director of Parking Operations to supervise multiple managers and oversee day-to-day field services and booths/dispatch. The role drives operational projects, supports EV initiatives, and ensures 24/7 dispatch coverage for campus and hospital facilities.

The position emphasizes strategic oversight, budget stewardship, and collaboration with campus partners to align with university priorities.

Qualifications

• Must have a valid driver's license and meet UW risk standards.
• Five years supervising and developing staff, including hiring and coaching.
• Five years leading operational, financial, transportation, or customer programs of similar scope.
• Experience managing budgets, forecasting, and data-driven decision making.
• Preferred: parking/transportation in higher education; PTMP certificate is a plus.

Responsibilities

• Directly supervise two or more managers and guide staff across all shifts.
• Lead talent management, staffing, development, performance management and succession planning.
• Oversee department EV charging program and strategic initiatives.
• Ensure 24/7 dispatch coverage and reliable hospital garage cashier operations.
• Coordinate with campus partners to align parking operations with university goals.

Skills

Leadership

Budget management

Staff development

Project management

Transportation operations

Customer service

Education

High School Diploma or Equivalent

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category

Academic Staff

Employment Type

Regular

Job Profile

Parking Operations Associate Director (Inst)

Job Summary

The Associate Director of Parking Operations is a key role in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services

The Associate Director of Parking Operations oversees the day-to-day operations of the Field Services (Enforcement and Maintenance) and Booths/Dispatch units. Additionally, this position will lead the implementation of department operational projects, provide operational support for various department initiatives like the EV charging program, and providing strategic operational recommendations. One of the key responsibilities is ensuring 24/7 coverage of our dispatch office to assist customers and employees parking on campus, as well as providing coverage for the hospital garage booths.

Key responsibilities include

• Directly supervises two or more managers and provides operational leadership to frontline and supervisory staff across all shifts
• Leads talent management efforts for assigned areas, including staffing, employee development, performance management, training, and succession planning
• Managing the operational aspects of the department’s EV charging program and supporting various strategic initiatives
• Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff, as well as ensuring consistent staffing and service at hospital garage cashier booths
• Serve as a primary liaison with key campus and community partners; including the UW Police Department, City of Madison Parking, and UW Health, to support coordinated and effective parking operations across the university

This position serves as a peer to the Associate Directors of Parking Technology and Administrative Services – Transportation & Parking within Transportation Services Department.

Ongoing/Renewable

Full-Time, 100% FTE

Hours generally scheduled onsite within 8:30AM to 5:30PM Monday through Friday. Nights and weekends may be required with this role.

Key Job Responsibilities

• Develop and implement recommendations that enhance employee engagement, professional development, and workforce effectiveness across Parking Operations
• Lead cross-functional projects and operational initiatives from planning through implementation, utilizing project management best practices to drive efficiency, accountability, and organizational goals
• Manage and support department initiatives and service contracts, including vendor coordination, contract compliance, performance monitoring, and continuous service improvement
• Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies
• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers
• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements
• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities
• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction
• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

Department

Division of Facilities Planning & Management (FP&M), Transportation Services, Administration

Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

Compensation

$120,000 annual minimum

The minimum rate for this position is $120,000, but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

For a summary of benefits, please see below for more information: Academic staff Benefits summary

Required Qualifications

• Driver’s license that is Required - Valid and Meets UW Risk Management Standards
• Five years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• Five years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity
• Experience managing and developing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making

Preferred Qualifications

• Strongly preferred: Experience managing a parking or transportation program in a higher education or healthcare environment. Relevant experience in higher education, municipal government, healthcare, airport operations, or similarly complex organizations will also be considered
• Demonstrated experience developing and implementing strategic parking and transportation initiatives that align with organizational goals, customer needs, and long-term campus or institutional priorities
• Experience leading organizational change initiatives and managing the implementation of new systems, technologies, policies, or operational processes
• Parking Transportation Mobility Professional (PTMP) Certificate

Education

• High School Diploma or Equivalent - Preferred

Contact Information

Passion Malotky, [e-mail], 608-890-1852

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.