Medical Program Assistant Supervisor

University of Wisconsin; Bowens Addition (WI); On-site; USD 59,000 - 72,000; Full time

Job summary

University Health Services (UHS) is seeking a Medical Program Assistant Supervisor (MPA Supervisor) to contribute to the day-to-day operation of Medical Services through the direct supervision of Medical Program Assistant staff and the coordination of administrative and program support functions.

Working closely with clinic leadership and departmental teams, the MPA Supervisor plays a key role in supporting a broad range of administrative and operational activities within Medical Services.

Qualifications

• Minimum of 2 years of direct supervisory experience.
• Experience in staff training and development.
• Experience in healthcare administration, clinic operations or related healthcare setting.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong written and verbal communication skills.
• Strong organizational skills with ability to manage competing priorities and deadlines.

Responsibilities

• Plans, implements, executes, and evaluates existing strategies and objectives for a program and makes recommendations to unit leadership for program or function enhancement.
• Leads the development and preparation of periodic reports and financial statements, and records progress for leadership or external agencies.
• Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with policies.
• May supervise 2.0 FTE or more, including hiring, transferring, suspending, promoting, managing conduct and performance, and/or approving hours worked.
• Contributes to proposals for funding and/or funding continuation from outside sponsors.
• Identifies workflow needs, develops strategic and operational solutions, allocates resources, and implements new or revised unit policies and procedures.

Skills

Direct supervisory experience

Staff training and development

Healthcare administration

Microsoft Word/Excel/Outlook

Written and verbal communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Administrative Manager

Job Summary:

University Health Services (UHS) is seeking a Medical Program Assistant Supervisor (MPA Supervisor) to contribute to the day-to-day operation of Medical Services through the direct supervision of Medical Program Assistant staff and the coordination of administrative and program support functions.

Working closely with clinic leadership and departmental teams, the MPA Supervisor plays a key role in supporting a broad range of administrative and operational activities within Medical Services. Responsibilities include coordinating scheduling, logistics and resource allocation, supporting budget-related processes, identifying opportunities for workflow improvement, and implementing best practices.

The position also contributes to continuous improvement initiatives focused on enhancing efficiency, streamlining processes and supporting the delivery of high quality medical services to UW-Madison students.

This is a full-time, on-site position located at the University Health Services East Campus Mall location.

Key Job Responsibilities:

• Plans, implements, executes, and evaluates existing strategies and objectives for a program and makes recommendations to unit leadership for program or function enhancement

• Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies

• Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors

• Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures

• May assist in the development and monitoring of the unit or program budget and approve unit expenditures

Department:

University Health Services, Medical Services

At UHS our mission is to promote, protect, and improve student health and wellbeing. UHS employees are dedicated to providing high-quality medical, mental health, prevention and wellness services for UW-Madison students. These efforts contribute to students learning, leading and thriving in a healthy community. Learn more about us at uhs.wisc.edu

UHS Medical Services provides high quality medical services to UW-Madison students with specialties in primary care, gynecology, sexual health, travel medicine, allergy and immunization, and physical therapy. Our clinicians also providea wide range of preventative care in support of the UHS overarching mission of promoting students' academic and personal success through an integrated model of medical, mental health, and prevention activities and services.

Compensation:

The starting salary for the position is $65,000 annually, with final salary based on relevant experience and qualifications.

UW–Madison offers a comprehensive benefits package, including health, dental, and vision insurance; participation in the Wisconsin Retirement System (WRS); generous paid leave; professional development opportunities; and access to a variety of campus wellness and work-life resources. Information can be found at https://hr.wisc.edu/benefits/

UW is a qualified employer for Public Service Loan Forgiveness (PSLF) and Temporary Expanded Public Service Loan Forgiveness (TEPSLF) programs.

Required Qualifications:

• Minimum of 2 years of direct supervisory experience

• Experience in staff training and development

• Experience in healthcare, healthcare administration, clinic operations or a related healthcare setting

• Proficiency with Microsoft applications, including Word, Excel and Outlook

• Strong written and verbal communication skills

• Strong organizational skills with the ability to manage competing priorities, meet deadlines, and maintain a high level of accuracy

Preferred Qualifications:

• Minimum of 2 years of customer service experience in healthcare, clinical operations or related healthcare setting

• Experience implementing process improvements or identifying opportunities to improve workflows and operational efficiency

Education:

Bachelor's degree, preferred

Contact Information:

Karin Butikofer, [e-mail], 608-890-2860

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.