Clinical Applications Coordinator

Old Dominion University; Norfolk (VA); On-site; USD 84,000 - 102,000; Full time

Job summary

Old Dominion University’s Counseling and Health Services seeks a Clinical Applications Coordinator to design, implement, and optimize clinical information systems supporting high-quality care. You will configure Medicat, support LIS/PIS integrations, and manage workflows across clinical operations.

The role requires coordinating diverse teams to ensure data security and regulatory compliance. You will lead project management efforts, onboarding/offboarding of providers, and end-user training

Qualifications

• Extensive hands-on experience with clinical information systems and electronic health records.
• Analytical and troubleshooting skills for resolving complex issues.
• Strong communication and collaboration with clinical and technical stakeholders.
• Ability to manage multiple cross-functional projects and deadlines.
• Knowledge of HIPAA security and privacy rules and data safeguards.
• Familiarity with interfacing systems and data integration tools.

Responsibilities

• Coordinate design, implementation, and maintenance of clinical information systems.
• Provide training, documentation, and user administration for Medicat and related platforms.
• Serve as liaison among clinical, operational, technical, security, and vendor partners.
• Lead cross-functional workgroups on documentation, portal functionality, and reporting.
• Support onboarding/offboarding, audit support, and change management for system enhancements.
• Plan timelines, coordinate testing, and track risks and milestones with stakeholders.

Skills

Clinical information systems

EHR optimization

Healthcare data security

Project management

Regulatory compliance

HIPAA knowledge

Informatica workflows

Tools

Informatica workflows

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

Clinical Applications Coordinator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

Please submit a complete application including a resume by the close date to ensure your application will be considered

Role Title

Role Code

Role Code 39112

Pay Band

Pay Band 05

Working Title

Working Title Clinical Applications Coordinator

Position Number

Position Number 01486A

Department

Department STUDENT HLTH SUPPORT- DTT

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

EEO Category B Professionals

Job Description

The Clinical Applications Coordinator supports Old Dominion University’s Counseling and Health Services by coordinating the design, implementation, optimization, maintenance, and evaluation of clinical information systems and related operational workflows. This position provides direct support to Medical Services, Counseling and Psychiatric Services, administrative operations, and affiliated programs through system configuration, documentation design, user administration, training, reporting, troubleshooting, and project management.

The role serves as a liaison between clinical, operational, technical, security, and vendor partners to ensure that Medicat and related systems support high-quality care delivery, regulatory compliance, data security, and efficient business operations. Responsibilities include ongoing Medicat systems review and maintenance; coordination with Laboratory Information Systems ( LIS ), Pharmacy Information Systems ( PIS ), and other integrated platforms; interface design and troubleshooting; portal configuration; workflow analysis; and recommendations for software and hardware improvements.

This position leads and participates in cross-functional workgroups focused on clinical documentation, EHR optimization, practice management processes, portal functionality, end-user experience, operational reporting, and ensures security and compliance. The position supports new provider onboarding and offboarding, end-user access administration, training development and delivery, audit support, reporting, reconciliation, and issue resolution across Health and Wellness Services.

This role includes a significant project management component, including planning implementation timelines, documenting requirements, coordinating testing, managing stakeholder communication, tracking risks and milestones in collaboration with the University Information Security Officeand the Health Information Management Administrator, supporting change management, and ensuring successful adoption of system enhancements, workflow changes, and technology initiatives.

Type of Recruitment

Knowledge, skills and abilities

• Extensive hands-on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.
• Experienced analytical, troubleshooting, and problem-solving skills, with a demonstrated ability to resolve complex technical and operational issues efficiently.
• Strong communication and collaboration abilities for working closely with clinical, technical, operational stakeholders, and system administrators to implement and support system improvements.
• Proven ability to manage and coordinate multiple complex projects, prioritize tasks effectively, and adapt in a fast-paced environment, including direct involvement in cross-functional teams.
• In-depth understanding of regulatory compliance and data security practices, with hands‑on experience implementing technical safeguards and supporting audit processes.
• Comprehensive knowledge of HIPAA Security and Privacy Rules, including application of administrative, physical, and technical safeguards to protect patient health information.
• Demonstrated familiarity with Informatica workflows and similar data integration tools, with experience configuring and troubleshooting interfaces in coordination with system administrators.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

• Considerable experience working with clinical information systems and electronic health records in a healthcare or academic setting.
• Extensive hands‑on involvement in highly technical environments, including troubleshooting, system configuration, and workflow optimization.
• Experience collaborating with multidisciplinary teams such as clinical, technical, and operational stakeholders to implement system improvements.
• Demonstrated ability to manage multiple concurrent projects effectively, showing strong organizational and prioritization skills in a fast‑paced setting.
• Experience with regulatory compliance, data security practices, and technical safeguards, preferably related to HIPAA and PHI management.
• Familiarity with Informatica workflows or similar data integration tools is highly desirable.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Experience with Medicat, Medicat One, or comparable electronic health record and practice management systems.
• Experience with project management, workflow redesign, system implementation, interface coordination, portal configuration, reporting, auditing, reconciliation, or clinical informatics.
• Experience working with LIS , RIS , PIS , or other integrated clinical systems; college-level coursework or applied experience in statistics, data analysis, or reporting is preferred.

Conditions of Employment

This is an on-campus position, requiring a tradition 40- hour work week.
This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary non-negotiable $ - 93,138

Job Requisition Number

Job Requisition Number S03433

Job Open To

Job Open To General Public

Open Date

Open Date 10/20/2026

Close Date

Close Date 10/30/2026

Open Until Filled No

Special Instructions Summary

Please submit a complete application including a resume by the close date to ensure your application will be considered

Criminal Background Check

The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * Do you now or will you in the near future require sponsorship for an employment visa (i.e. H-1B)?
  • Yes
  • No
• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions:
Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Cultureat [phone] or [e-mail] .
Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail] .