Associate Director of Clinical Operations

Livingston County Community Mental Health; Howell (MI); On-site; USD 111,000 - 127,000; Full time

Benefits offered by this job

Retirement contribution

Life insurance (2x salary)

Medical and dental

PTO & holidays

Job summary

Livingston County Community Mental Health is seeking an Associate Director of Clinical Operations in Howell, MI. This role provides strategic leadership across clinical operations and supervises key departments to ensure high-quality care and compliance.

The position reports to the Executive Director and collaborates with Clinical Program Directors to align practice with Medicaid/PIHP requirements, while driving workforce planning, productivity, and program improvements.

Qualifications

• Master's degree or equivalent in Social Work, Psychology or related field.
• Three to five years of professional mental health experience.
• Five to seven years in mental health/behavioral health with leadership or supervisory experience.

Responsibilities

• Provide strategic leadership and oversight of clinical operations.
• Supervise Access/Intake, Emergency Services, Mobile Crisis, and Customer Service.
• Ensure programs meet Medicaid, Medicare, MDHHS and payer requirements, and billing processes.
• Lead development of clinical policies, procedures, and workflows.
• Coordinate with Finance and Compliance on regional/state changes affecting service delivery.

Skills

Leadership

Teamwork

Clinical operations

Workforce planning

Education

Master's degree in Social Work/Psychology or related field

Tools

Electronic Health Record

Job description

Starting Compensation: $110,597.28-$127,167.33 salary based on education and experience.

Employee Signing Incentive For Regular Full-Time Employees

Livingston County Community Mental Health Authority is excited to offer an Employee Signing Incentive to eligible new hires. Regular full‑time employees will receive $2,000, less applicable taxes. More information on terms and conditions will be made available at the time an offer of employment is made.

About Us

Livingston County Community Mental Health is a public mental health services provider located in Howell, Michigan, between Detroit and Lansing. We are an agency joined by the shared vision to create a healthy and rewarding life in the community for everyone. Our team approach works together to serve individuals with a wide array of needs in order to create individualized pathways to wellness, resilience, recovery and self‑determination.

Working for Us: (Regular Full-time Only)

Join our team and find rewarding work supporting Livingston County residents alongside dedicated colleagues.

• Join our team and enjoy a generous benefits package effective on Day 1, including a 5% employer retirement contribution and voluntary 457(b) salary deferment plan.
• We provide employer‑paid 2X salary life insurance, long‑term disability plus generous contributions to medical and dental.
• Our comprehensive benefit plan also includes vision coverage, short‑term disability, accident coverage, legal and identity theft programs, and voluntary life insurance.
• Take advantage of our Spring Health Mental Health Wellness program offering free counseling, life coaches, and self‑care tools.
• Generous paid time off with vacation, sick, personal, 13 holidays (4 floating), and more choices through our Cafeteria Benefit plan.

The Associate Director of Clinical Operations will look forward to:

• Meaningful, rewarding work with opportunities to develop your clinical skills through regular supervision.
• Join a supportive, diverse team allowing you to collaborate with experienced colleagues.
• Our positive environment values diversity and provides avenues to take on special projects aligning with your interests.
• Enjoy potential for career advancement plus an efficient, electronic health record system.

Role

Reporting to the Executive Director, the Associate Director of Clinical Operations provides strategic leadership and oversight of clinical operations as a member of the Administrative Leadership Team. This position will directly supervise Access/Intake, Emergency Services, Mobile Crisis, and Customer Service. This position will also work closely with Clinical Program Directors to keep clinical practice, performance expectations, and service delivery consistent across programs. This position will serve as the primary link between Clinical Operations and Finance, overseeing how CPT, HCPCS, and other service codes are applied, documented, and billed in compliance with Medicaid, Medicare, MDHHS, and payer requirements. Working with Finance and Compliance, you will resolve coding and documentation issues, track changes to service definitions, identify operational risks and trends, and support the agency's financial sustainability. This position will lead the development of clinical policies, procedures, and workflows, ensure programs meet MDHHS, Medicaid, PIHP, and contractual requirements, and act as liaison to the agency's accrediting body. This position will represent the agency on regional committees and PIHP workgroups and serve as an internal resource on regional and state changes that affect service delivery. This position will also lead initiatives in clinical access, crisis response, service capacity, and continuity of care; support Program Directors with workforce planning, staffing models, and productivity expectations; and oversee quality and customer service data, utilization management, grievances, and appeals.

Requirements To Join Us

Candidates must be committed to our shared values and commitment to community care including clinical excellence, community inclusion, community benefit, innovation, integrated care and improvement. Our collaborative approach to treatment requires strong teaming skills. This is a dynamic, team‑oriented position with great opportunities to grow.

Job Specific Requirements

Some evening hours may be required. A valid MI driver's license is required.

Qualifications, And Experience

Education: Possession of a master's degree or its equivalent in Social Work, Psychology or a related human services field.

Experience: Three to five years of professional experience in a mental health agency.

Preferred: Five to seven years of experience in a mental health or behavioral health agency, including at least two to three years in a program leadership or supervisory capacity.

Other Requirements

• If degree is in Social Work, must be a Michigan Licensed Master's Social Worker (LMSW).
• If degree is in Counseling, must be a Michigan Licensed Professional Counselor (LPC).
• If degree is in Psychology, must be a Michigan Limited Licensed Psychologist (LLP) or Michigan Licensed Psychologist (LP).
• Possession of a Michigan driver's license.
• Some evening hours may be required.
• A valid MI driver's license is required.

Salary: $110597.28 - $127167.33 per year