Associate Director of Client Initiatives

Ladders; San Francisco (CA); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Comprehensive health plans

Paid time off and holidays

Parental leave and fertility benefits

Life insurance and disability coverage

Travel may be required

Job summary

Ladders is seeking an Associate Director of Client Initiatives in San Francisco to drive client-focused growth and scale governance, tools, and playbooks for strategic initiatives. You will partner with Business Development and Marketing to convert client insights into actionable strategies and measurable outcomes.

The role requires 8+ years in marketing or business development, 4+ years in management, and strong experience with Power BI, Salesforce, and Qualtrics.

Qualifications

• 8+ years of exempt-level experience in marketing or business development
• 4+ years in management roles
• Strong proficiency in data visualization tools, especially Power BI
• Expertise in enterprise CRM systems like Salesforce
• Experience with enterprise feedback platforms such as Qualtrics
• Bachelor's degree required
• Ability to work extended hours and travel as needed

Responsibilities

• Lead efforts to gather client feedback and identify new opportunities
• Scale the win/loss debrief program to gain market insights
• Translate client and market research findings into actions for Business Development and Marketing
• Design and manage strategic initiatives focused on client development and growth
• Establish governance processes for consistent execution of strategies across the firm
• Create templates and playbooks for executing growth initiatives consistently
• Monitor and refine strategy based on initiative performance and feedback

Skills

Growth strategy

Cross-functional collaboration

Data-driven decision making

Client insights

Education

Bachelor's degree

Tools

Power BI

Salesforce

Qualtrics

Job description

For our client, we are seeking a Associate Director of Client Initiatives to join the team of a leader in the Legal & Accounting space.

This role will drive client-focused growth initiatives that strengthen market insight, enhance business development efforts, and support more consistent execution across the organization. The Associate Director will partner closely with Business Development and Marketing to turn client feedback, win/loss analysis, and research findings into actionable strategies. This position will also help establish governance, tools, and playbooks that improve how initiatives are designed, scaled, and measured.

Location: San Francisco, CA

Compensation: $200,000 – $240,000 annually

Responsibilities

• Lead efforts to gather client feedback and identify new opportunities
• Scale the win/loss debrief program to gain market insights
• Translate client and market research findings into actions for Business Development and Marketing
• Design and manage strategic initiatives focused on client development and growth
• Establish governance processes for consistent execution of strategies across the firm
• Create templates and playbooks for executing growth initiatives consistently
• Monitor and refine strategy based on initiative performance and feedback

Qualifications

• 8+ years of exempt-level experience in marketing or business development
• 4+ years in management roles
• Strong proficiency in data visualization tools, especially Power BI
• Expertise in enterprise CRM systems like Salesforce
• Experience with enterprise feedback platforms such as Qualtrics
• Bachelor's degree required
• Ability to work extended hours and travel as needed

Benefits

• Comprehensive medical, dental, and vision plans
• Health savings and flexible spending accounts
• 25 days of Paid Time Off (PTO) and 10 paid holidays
• Generous parental leave and fertility benefits
• Firm-paid life insurance and long-term disability coverage

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.