Associate Director, Medical Information

Revance; Nashville (TN); On-site; USD 160,000 - 185,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

Healthcare benefits

401k match

Job summary

Revance is seeking an Associate Director, Medical Information to lead the Medical Information function and provide scientifically accurate responses across Revance products. Based in Nashville, TN, the role is hybrid with onsite requirements and relocation support available.

The candidate will oversee operations, develop standard response materials, monitor inquiry trends, and collaborate with Medical Affairs, Field Medical, and regulatory teams to advance product priorities.

Qualifications

• PharmD or PhD in biological sciences with related experience.
• 6+ years in Medical Affairs, including 3+ years in Medical Information.
• 2–4 years of management or functional leadership experience.
• Knowledge of Medical Information standards and regulatory expectations.
• Excellent verbal and written communication, active listening, and CRM familiarity.

Responsibilities

• Lead Medical Information operations, set priorities, and measure performance.
• Produce reports and metrics for cross-functional teams.
• Develop and maintain standard response letters and FAQs.
• Evaluate literature and create accurate Medical Information responses.
• Coordinate between Medical Information and Field Medical Advisor teams.
• Oversee Medical Information at medical congresses and ensure quality control.
• Handle adverse events and regulatory reports per FDA and Revance policies.
• Create and update SOPs and work instructions for Medical Information.
• Provide internal training and participate in cross-department projects.
• Support hiring and development of Medical Information staff.

Skills

Leadership

Medical information management

Communication skills

CRM experience

Education

PharmD

PhD in biological sciences

Tools

CRM systems

Excel

PowerPoint

Word

Job description

Job Summary

Reporting to the Vice President of Medical Affairs, the Associate Director, Medical Information will lead the Medical Information function and be responsible for the provision and oversight of high-quality Medical Information services to Revance internal and external customers. This role will manage Medical Information operations, ensure compliant and scientifically accurate responses, maintain standard response materials, monitor inquiry trends, and partner cross-functionally to support Medical Affairs priorities across Revance products.

• Reporting to: Vice President, Medical Affairs
• Location: Nashville, TN - Hybrid (onsite required - relocation support available)
• Salary Range: $160,000-$185,000 annually + performance bonus

The final salary offered will depend upon factors that may include but are not limited to the quality and length of experience, education, and geographic location

Responsibilities / Essential Duties

• Lead the Medical Information function, including resource allocation, process improvement, and performance metrics related to inquiry handling, response time, and quality.
• Generate reports and metrics for Medical Information activities on a regular basis and present to cross-functional teams as requested.
• Monitor inquiry trends and lead the planning, development, and maintenance of product-related standard response letters and FAQs.
• Monitor published medical literature and in-house clinical documents; evaluate relevant information and formulate available information into appropriate Medical Information responses.
• Manage integration between Medical Information and Field Medical Advisor teams, and manage the Medical Information booth at medical congresses to represent Revance Medical Affairs.
• Monitor the overall Medical Information process and perform quality control; lead business review meetings and identify opportunities for process improvement.
• Recognize and collect information related to adverse events, product complaints, and medical device reports, and process these reports in accordance with FDA regulations and Revance policies.
• Create new procedures and update existing procedures, including SOPs and Work Instructions, to ensure alignment of Medical Information practices with established business processes.
• Handle Medical Information inquiries and document fulfillment within the CRM system.
• Act as an internal scientific and medical resource; provide training to Sales or other internal functions as needed and actively participate in interdepartmental projects.
• Provide oversight to Scientific Advisors that serve as Medical Reviewers on the Promotional Review Committee
• Support the hiring, mentoring, and professional development of Medical Information personnel

Basic Qualifications

• PharmD, PhD in biological sciences or equivalent education.
• Minimum of 6 years of experience in Medical Affairs, including minimum of 3 years of experience in Medical Information services or an equivalent role.
• Minimum of 2-4 years of management or functional leadership experience.
• Knowledge of Medical Information/Communication standards within the pharmaceutical industry and applicable regulations.
• Excellent verbal and written communication skills, including active listening skills.
• Professional phone etiquette and familiarity with cloud-based phone systems.
• Experience with Customer Relationship Management (CRM) systems.

Preferred Qualifications

• Experience supporting neurotoxins and/or aesthetics products in a Medical Affairs capacity
• Team oriented with excellent interpersonal and communication skills, both written and oral.
• Ability to build effective internal relationships.
• Ability to develop project strategies and execute project details.
• Highly developed problem-solving capabilities.
• Ability to effectively learn and convey clinical and non-clinical technical information.
• Ability to work independently and within team settings.
• Strong organizational and time-management skills, with the ability to manage multiple projects.
• Strong computer skills, including Excel, PowerPoint and Word.
• Ability to travel as needed to support Medical Affairs activities, including medical congresses.

Company Summary

Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company's vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance's award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.

Aesthetics: From the first and only peptide-formulated neuromodulator, DAXXIFY (daxibotulinumtoxinA-lanm) for injection; the first facial fillers designed for dynamic movement, the Teoxane RHA Collection of dermal fillers; and our industry-leading microneedling device SkinPen, among others, our award-winning products are one of a kind. RHA technology is proprietary to and manufactured in Switzerland by Teoxane SA, and Revance is an independent distributor of Teoxane SA to supply the Teoxane RHA Collection of dermal fillers to the U.S. market. SkinPen is owned by Crown Laboratories, Inc., a Revance company.

Therapeutics: Revance is advancing treatments for movement disorders with DAXXIFY (daxibotulinumtoxinA-lanm) for injection, the first and only peptide-formulated botulinum toxin. This differentiated formulation is designed to deliver consistent clinical outcomes and sustained symptom control - addressing a significant unmet need in cervical dystonia.

What Revance invests in you

• Competitive Compensation including base salary and annual performance bonus.
• Flexible PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a "qualified individual with a disability" in all aspects of the employment relationship. A "qualified individual with a disability" is "an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job."

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.