Associate Director, Maintenance Strategy & Operations

University of Massachusetts Medical School; Worcester (MA); On-site; USD 110,000 - 170,000; Full time

Job summary

University of Massachusetts Medical School seeks an Associate Director of Maintenance Administration and Operational Strategy to lead financial oversight, CMMS-driven analytics, and procurement policy compliance. You will supervise staff, coordinate with UPST, HR, and payroll, and drive efficiency across facilities operations.

The role requires strong communication, budgeting, and change-management skills, with responsibility for contracts, staffing, and services that keep facilities compliant

Qualifications

• Bachelor's degree in Business Administration, related field, or equivalent experience.
• 5–7 years of related experience, ideally in facilities maintenance and operations.
• Prior supervisory experience.
• Excellent word processing and spreadsheet skills.
• Exceptional oral and written communication skills.
• Ability to obtain MCCPO certification.
• Demonstrated ability to organize and manage a complex office environment with minimal supervision.
• Demonstrated initiative and independent judgment in organizing and completing projects.

Responsibilities

• Develop, manage, and control the department’s annual budget. Report variances and recommend corrective action.
• Serve as a liaison between Facilities and UPST, finance, HR, and payroll.
• Support development and oversight of service contracts and master service agreements.
• Oversee HR support in staffing, recruitment, compensation, and benefits.
• Ensure procurement activities align with policies and legal requirements.
• Coordinate scope of work documents and contractor communications.
• Analyze and improve administrative systems and CMMS usage.
• Provide analytical, strategic, and operational support to the department.
• Develop and update department policies and procedures.
• Generate KPI and SLA reports and analyze maintenance costs.
• Maintain equipment documentation and inventory locations.
• Lead storeroom team to optimize stock levels and CMMS data usage.
• Supervise and evaluate staff performance.

Skills

Strong communication

Supervisory experience

Organizational skills

Initiative and independent judgment

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Word processing

CMMS

Job description

University of Massachusetts Medical School seeks an Associate Director of Maintenance Administration and Operational Strategy to lead financial oversight, CMMS-driven analytics, and procurement policy compliance. You will supervise staff, coordinate with UPST, HR, and payroll, and drive efficiency across facilities operations.

The role requires strong communication, budgeting, and change-management skills, with responsibility for contracts, staffing, and services that keep facilities compliant