Associate Director, Launch Excellence & Change Management – BI&O

Biogen, Inc.; Cambridge (MA); Hybrid; USD 159,000 - 219,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

Wellness programs

Disability insurance

Vacation & holidays

Sick time

Parental leave

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Employee Resource Groups

Job summary

Biogen, Inc. in Cambridge, MA is seeking an Associate Director for Launch Excellence and Change Management to orchestrate readiness and adoption across Biogen North America launches. You will lead planning, enablement, and issue resolution with cross-functional teams to ensure timely delivery and impact.

The role requires strong executive communication, project management, and a pragmatic approach to analytics, with a customer-centric focus on successful launches and sustainable change.

Qualifications

• Bachelor's degree required; MBA highly preferred.
• 8+ years in pharma, biotech or life sciences consulting.
• Hands-on commercial enablement for a U.S. product launch.
• Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
• Experience leading change through rollout and adoption of new tools, processes or ways of working.

Responsibilities

• Launch Planning: Translate TA launch priorities into one BI&O plan with owners, milestones and resource needs.
• Commercial Enablement Readiness: Coordinate field readiness, including training and CRM, align timelines for onboarding and channel activation.
• Execution and Issue Resolution: Run readiness reviews, escalate risks and ensure milestones stay aligned.
• Change Management and Adoption: Lead change plans, track adoption, and create playbooks for future launches.

Skills

Bachelor's degree

MBA

8+ years pharma

Commercial enablement

Field operations knowledge

Decision Sciences

Change management

Cross-functional engagement

Education

Bachelor's degree

MBA

Tools

CRM

Job description

About This Role

The Associate Director, Launch Excellence and Change Management is a key execution-focused role within Business Insights & Operations (BI&O) - Biogen North America’s (BNA) largest organization. This role will help Lead commercial enablement readiness for Biogen North America launches within Business Intelligence & Operations (BI&O). Bring teams together to anticipate launch needs, build a coordinated plan and deliver the capabilities each launch requires. Reporting to the Head of Strategy & Operations, partner with the BI&O Strategy & Operations team, therapeutic area (TA) S&O leads, and BI&O functional heads and teams to drive delivery and adoption. This is an ideal opportunity for a highly proactive, executive-ready operator - someone who can create structure in ambiguity, build momentum across a matrix, and is able to proactively plan, identify, and remove roadblocks for key requirements to ensure launch success.

What You’ll Do

1. 1. Launch Planning Translate TA launch priorities into one BI&O plan with clear owners, milestones, dependencies and resource needs. Use prior launch experience to surface requirements teams have not yet identified and resolve gaps with functional owners.
2. 2. Commercial Enablement Readiness Coordinate field readiness, including training and CRM, and Decision Sciences needs such as targeting, data availability and launch dashboards. Align Marketing Operations and Omnichannel timelines for agency onboarding, promotional review, content delivery and channel activation; connect Patient Services and Digital Operations dependencies as needed.
3. 3. Execution and Issue Resolution Run readiness reviews, follow through on commitments and resolve handoff gaps. Escalate risks and resource conflicts with clear recommendations. Keep BI&O milestones aligned with TA launch plans; confirm capabilities are ready for use and resolve early post-launch issues.
4. 4. Change Management and Adoption Lead change plans for launches and priority BI&O initiatives: identify affected teams, clarify new responsibilities, and coordinate communications, training and support. Track adoption and address barriers with team leads. Turn launch lessons into practical checklists and playbooks for the next launch.

Who You Are

Demonstrated ability to build and run tight operating rhythms and drive decisions through forums and follow-through. Excellent executive communication skills - exceptional writing, synthesis, and the ability to drive alignment through clarity. Strong project management and communication skills; able to anticipate issues, challenge assumptions and secure delivery across teams without direct authority. Comfort working with data and analytics at a practical level (framing KPIs, basic analyses, impact sizing), without requiring the role to be deeply technical. High ownership mindset, strong judgment, and ability to navigate ambiguity with pace and discipline.

Required Skills

• Bachelor’s degree required; MBA highly preferred.
• 8+ years in pharma, biotech or life sciences consulting.
• Hands-on commercial enablement for a U.S. product launch.
• Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
• Experience leading change through rollout and adoption of new tools, processes or ways of working.

Preferred Skills

• Top-tier strategy consulting experience with meaningful change/transformation exposure.
• Experience in managing cross-functional engagement and governance.

Job Level

Management

Additional Information

Hybrid expectation: Cambridge, MA - in office ~3 days/week

The base compensation range for this role is: $159,000.00-$219,000.00. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being.

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law.

Biogen is an E-Verify Employer in the United States.

As Biogen recently acquired Apellis, you can find additional open jobs on our Apellis website here.