Associate Director Laboratory Logistics Operations

Hugh Chatham Health; Des Plaines (IL); On-site; USD 81,000 - 123,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Family benefits

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health seeks an experienced logistics leader to optimize courier and dispatch operations across the organization. The role drives efficiency, cost control, and service quality while coordinating with hospitals, clinics, and outreach locations.

You will manage internal and external courier relationships, implement new technologies, and ensure compliance with HIPAA, OSHA, DOT, and CLIA. A Bachelor's in business or related field is required with extensive project leadership experience.

Qualifications

• Bachelor's Degree in Business, Health Care Administration or related field.
• Typically requires 7 years of experience in project management, process improvement, decision making, delegation, team building, customer service and conflict resolution.
• Strong analytical and computer skills including knowledge of Microsoft Office, laboratory information systems and routing management software.
• Proven leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.

Responsibilities

• Ensures an efficient internal route courier/dispatch infrastructure to meet current operation requirements for timely pickup and transportation of specimens within the AAH footprint.
• Ensures an efficient, safe, and cost-effective infrastructure related to all 3rd party courier services and manages related metrics.
• Establishes relationships with stakeholders to support rapid, changing initiatives and represents logistics at system level meetings.
• Maintains knowledge of technology and software for operations and implements new technology for efficiency and cost savings.

Skills

Analytical skills

Leadership

Project management

Communication

Education

Bachelor's Degree in Business

Health Care Administration

Tools

Routing software

Laboratory information systems

MS Office

Job description

Department

60315 IL ACL Laboratories - IL Logistics

Department

60315 IL ACL Laboratories - IL Logistics

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

On-site position working Monday - Friday 8:00 a.m. - 4:30 p.m.

Pay Range

$59.00 - $88.50

Major Responsibilities

• Ensures an efficient internal route courier/dispatch infrastructure to meet current operation requirements for timely pickup and transportation of specimens within the AAH footprint. Develops and recommends operating and capital expenditures within approved budget objectives. Meets with internal and external stakeholders on internal courier efficiency, spend, and service issues.
• Ensures an efficient, safe, and cost-effective infrastructure related to all 3rd party courier services. Develops and manages metrics related to SLA’s (Service Level Agreements) and quality metrics. Meets with internal and external stakeholders on 3rd party courier efficiency, spend, and service issues. Validates 3rd party courier charges related to new business or changes in services according to contract pricing.
• Establish and maintain strong professional working relationships with key stakeholders to facilitate and support rapid and changing initiatives. Develops a culture where change occurs rapidly as documented by project plans and timelines of new sites and pickup locations. Represents logistics at system level meetings to support ACL and Advocate Health related to integrated logistics services for hospitals, clinics, and outreach customers.
• Maintains working knowledge of technology and computer software for the operations, implement new technology to maximize organization efficiency and cost savings when applicable.
• Implement ACL quality plan, performance and productivity indicators and drive consistent monitoring and continuous improvement efforts that align with department and organization objectives. Ensures compliance to all government and mandated requirements including but not limited to HIPPA, OSHA, DOT, IDPH, WDPH, and CLIA.
• Collaborates with supervisors in all human resource responsibilities for team members including: interviewing, selection, promotions, development, performance evaluations, compensation changes, resolution of concerns, corrective actions, terminations, and overall team morale.
• Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Education Required

• Bachelor's Degree in Business, Health Care Administration or related field.

Experience Required

• Typically requires 7 years of experience in project management, process improvement, decision making, delegation, team building, customer service and conflict resolution.

Knowledge, Skills & Abilities Required

• Strong analytical and computer skills including knowledge of Microsoft office, laboratory information systems and routing management software.
• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Proven ability to simultaneously handle multiple tasks.
• Process improvement experience.
• Proficient verbal, written and interpersonal communication skills.

Physical Requirements And Working Conditions

• This position will require frequent travel to Advocate Health’s locations in multiple states
• Frequently lifts to 10 lbs., and occasionally lifts to 50 lbs. Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• Maybe exposed to the following hazards: mechanical, electrical, chemical, infectious agents, as well as human and body fluids.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.