Associate Director - Industry Advisory

Genpact; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Genpact is seeking a ServiceNow Presales Architect to support the Sales team during the sales cycle, demonstrating core ServiceNow modules to prospective customers on a deep technical level. The role includes designing architectures, selecting modules for use cases, and delivering custom presentations with workshops and proofs of concept.

You will provide presales technical account management and functional support to clients and partners while ensuring customer satisfaction with minimal

Qualifications

• Experience in the IT industry.
• Technical experience with the ServiceNow platform.
• Experience supporting a Sales team in presales.

Responsibilities

• Demonstrate expertise in core ServiceNow modules (ITSM, ITOM, CRM, HRSD, CSM).
• Design architecture for ServiceNow solutions and build customer presentations.
• Lead workshops, run proofs of concept, and support sales with proposals.

Skills

IT industry experience

ServiceNow platform

Presales experience

Customer-facing communication

Sales support

Education

BSc CS/CE

ServiceNow Accreditations

Tools

ServiceNow Platform

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Associate Director - Industry Advisory

We are currently seeking a ServiceNow Presales Architect to support our ServiceNow solutions and consulting services teams. In this role, your primary responsibility will be to support the Sales team during the sales cycle, demonstrating the various modules of the ServiceNow platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in ServiceNow, selecting the most appropriate modules from the Now platform for each use case, building and demonstrating of custom presentations, holding workshops and running short proof of concept programs. As a ServiceNow Presales Architect, you will be responsible for providing presales technical account management and functional support to prospective customers and partners while ensuring customer satisfaction with minimal supervision. You will be a key asset to the Sales team to articulate our value proposition to prospective customers.

Responsibilities:

• Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
• Demonstrate Experience with presenting ServiceNow solutions to clients in a value‑led approach. Case study would be provided for round 2.
• Assist the Sales personnel in the qualification of customer needs and performing pre demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients using ServiceNow.
• Hands‑on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Qualifications we seek in you!

Minimum Qualifications

• Experience in the IT industry
• Technical experience with the ServiceNow platform
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
• Worked in presales environments with experience on large scale ServiceNow bids
• Experience supporting a Sales team to win new business in new and existing accounts
• Excellent customer facing, presentation and communication skills (written and verbal)
• Good business analysis and requirements analysis skills
• Must be able to work as part of a small team with minimal day‑to‑day supervision.

Preferred Qualifications/ Skills

• BSc in Computer Science or Computer Engineering
• ServiceNow Presales Accreditations
• Lead AI‑first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.