Associate Director, Health Programs Knowledge Management

FHI 360; United States; On-site; USD 110,000 - 130,000; Full time

Job summary

FHI 360 seeks an experienced leader to guide knowledge management, external visibility, and strategic engagement across large, multi-country global health programs. You will shape systems to capture, organize, and apply evidence, oversee strategic messaging, and deliver high-quality products and events for diverse audiences.

You will manage staff and budgets, collaborate with donors, government partners, country offices, and partners, and provide leadership in conferences, webinars, and other

Qualifications

• Master's Degree or international equivalent in knowledge/information services, communications, health, behavioural or related fields.
• PM Certification is preferred.

Responsibilities

• Provide senior technical oversight for knowledge management, external visibility, learning, and technical dissemination across one or more projects.
• Lead conferences, webinars, learning events, and other strategic engagements with defined agendas and speaker coordination.
• Manage a team delivering knowledge management, events, external visibility, and related processes; drive staff development and process improvements.
• Create and revise strategies, work plans, budgets, staffing approaches, and technical designs for knowledge management, learning, dissemination, and external visibility.
• Maintain collaborative relationships with donors/clients, government agencies, country offices, partners, and stakeholders; represent the organization at meetings and strategic engagements.
• Serve as back-up to the Technical Director.

Skills

Knowledge management

Event planning

External engagement

Writing & storytelling

Project & people management

Cross-country collaboration

Education

Master's degree

PM Certification

Tools

Office 365

SharePoint

Teams

Adobe CS

Canva

Sprout Social

Muck Rack

Data viz tools

Job description

Job Summary

Provides strategic and technical leadership for knowledge management, external visibility, and strategic engagement across large, complex, multi-country global health projects in global health security, emergency and outbreak response, HIV, tuberculosis, malaria, polio, maternal, newborn and child health and nutrition, and health systems strengthening. Directs the strategy, technical content, planning, and execution of conferences sessions, learning events, webinars, and other high-profile technical exchanges. Sets direction for systems and approaches that enable teams to capture, organize, synthesize, share, and apply evidence, lessons learned, best practices, innovations, and project achievements. Oversees the development of strategic messaging and high-quality technical and public-facing products and events for donor, government, partner, project, and public audiences. Leads cross-functional collaboration with technical teams, country offices, partners, and manages staff, budgets, schedules, and priorities for assigned knowledge management activities and projects., and manages staff, budgets, schedules, and priorities for assigned knowledge management activities and projects.

Accountabilities

• Provides senior technical oversight for knowledge management, external visibility, learning, and technical dissemination across one or more projects.
• Provides strategic and technical leadership for conferences, webinars, learning events, and other high-profile engagements, including developing event strategies and technical agendas; overseeing abstracts, posters, presentations, and speaker preparation; coordinating review and clearance; and ensuring technical quality and alignment with project and organizational priorities.
• Manages and guides a team responsible for knowledge management, events, external visibility, and related processes. Develops staff and leads process improvements to ensure compliance with company and donor standards.
• Creates or revises strategies, work plans, budgets, staffing approaches, and technical designs related to knowledge management, learning, dissemination, and external visibility.
• Maintains collaborative relationships with donors/clients, government agencies, country offices, implementing partners, peer organizations, and other stakeholders; represents the organization at professional meetings, conferences, and strategic engagements.
• Serves as back up to the Technical Director.

Applied Knowledge & Skills

• Comprehensive knowledge of knowledge management concepts, practices, systems, and standards, combined with strong project and people management expertise.
• Extensive experience with conference and event planning and external engagement in global health
• Excellent writing, editing, synthesis, storytelling, content and message development, facilitation, presentation, and verbal communication skills.
• Excellent organizational, analytical, strategic planning, and quality-assurance skills, with the ability to manage multiple priorities and complex review processes.
• Ability to motivate and influence cross-functional teams, build collaboration across countries and technical areas, and guide staff and partners toward shared goals.
• Demonstrated ability to translate complex technical information, evidence, and lessons learned into clear, strategic, actionable messages and products tailored to technical, donor, program, government, partner, and public audiences.
• Knowledge of donor branding and marking requirements, organizational style standards, and quality-assurance processes for technical and public-facing products.
• Must be able to read, write, and speak fluent English. Proficiency in French or another language is desirable.

Education

• Master's Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Health, Behavioral, Life/Social Sciences, International Development, Human Development, or a Related Field.
• Project Management (PM) Certification preferred.

Experience

• Typically requires 10+ years of relevant experience in knowledge management, technical communications, global health, international development, or a related field, including 3+ years of leadership and management experience.
• Documented experience leading large, complex, multi-country projects or programs and working in a non-governmental organization (NGO), government agency, or related organization.
• Demonstrated experience leading the technical planning and delivery of conferences, webinars, learning events, and other strategic engagements, including oversight of abstracts, presentations, posters, speakers, and event-related communications.

Typical Physical Demands

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used

• Personal Computer/Laptop, Microsoft Office 365 (including Word, Excel, PowerPoint, SharePoint, and Teams), cell phone/mobile technology, and standard office equipment. Proficiency with Adobe Creative Suite, Canva, Sprout Social, Muck Rack, data visualization, or other creative and content-management applications is a plus.

Travel Requirements

• 10% - 25%

The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. For internal candidates, salary placement will also follow FHI 360's current promotional increase guidelines. Final compensation will be determined in accordance with applicable law and FHI 360 policy.

Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US-based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: 110,000- 130,000 annually

International hiring ranges will differ based on location

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email [e-mail].

FHI 360 fosters the strength and health of its workforce through acompetitive benefits package, professional developmentand policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself.