Associate Director, Global Benefits Operations

Socket.dev; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

401(k) Plan with Company Match

HSA with Company Contributions

Education Assistance Program

Commuter Reimbursement Program

Adoption and Surrogacy Reimbursement

Job summary

Barings is seeking an Associate Director, Global Benefits Operations in Charlotte, NC. You will join the Global Benefits team to administer and optimize employee benefit programs globally, partnering across HR, Finance, Legal, and external vendors.

The role leads enrollment, vendor management, and communications, ensuring regulatory compliance and continuous improvement in benefits delivery. Collaboration with MassMutual is a key facet.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, Communications, or related field preferred.
• 7+ years of experience in employee benefits administration, operations, vendor management, and employee communications.
• Strong knowledge of health and welfare, retirement, disability, leave, wellness, and voluntary benefits.
• Experience managing vendors, carriers, consultants, and third-party administrators.
• Working knowledge of ERISA, ACA, HIPAA, COBRA, Section 125 plans, and retirement plan administration.
• Experience leading annual enrollment activities and employee communication campaigns.
• Strong project management, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Serve as a key liaison with MassMutual and Barings to support benefit program strategy and compliance.
• Lead day-to-day administration of benefit programs including health, retirement, wellness, and voluntary benefits.
• Administer enrollments, eligibility changes, life events, terminations, and vendor data exchanges.
• Serve as senior escalation point for complex benefits inquiries and issues.
• Manage relationships with benefit vendors, consultants, carriers, and third-party admins.
• Oversee benefits invoicing, auditing, reconciliation, and payment approvals.
• Lead annual enrollment planning and execution with project management and vendor coordination.
• Own benefits communications—guides, announcements, newsletters, intranet content, enrollment materials.
• Provide subject matter expertise on retirement, disability, and leave-related programs.
• Support compliance activities related to employee benefit plans and regulatory requirements.
• Partner with HRIS to enhance Workday benefits administration and self-service functionality.
• Drive processes to improve operational efficiency and employee experience.

Skills

Benefits administration

Vendor management

Employee communications

Workday HRIS

Project management

Education

Bachelor's degree in HR/Business

Tools

Workday Benefits

Excel

PowerPoint

Job description

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Title: Associate Director, Global Benefits Operations

Business Unit: Human Resources

Location: Charlotte, NC

Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific.

Job Summary

Barings is seeking an Associate Director, Global Benefits Operations, to join our Human Resources team in Charlotte, NC. This role serves as a key member of the Global Benefits team and is responsible for the administration, operational delivery, employee communications, vendor management, and continuous improvement of employee benefits programs supporting team members globally.

The successful candidate will serve as the operational lead for benefits administration and employee experience initiatives, partnering across Human Resources, Finance, Legal, Procurement, HRIS, and external vendors to deliver high-quality benefit programs and services.

Primary Responsibilities

• Serve as a key liaison with MassMutual, Barings' parent company, fostering a strong and collaborative partnership to support benefit program strategy, operational excellence, compliance, and alignment on shared employee benefit initiatives.
• Lead the day-to-day administration of employee benefit programs, including health and welfare, retirement, wellness, recognition, education assistance, expatriate, and voluntary benefits.
• Administer employee enrollments, eligibility changes, life events, terminations, and vendor data exchanges.
• Serve as the senior escalation point for complex benefits inquiries and administration issues.
• Manage operational relationships with benefit vendors, consultants, carriers, and third-party administrators.
• Oversee benefits invoicing, auditing, reconciliation, and payment approval processes.
• Lead annual enrollment planning and execution, including project management, communications, systems readiness, reporting, and vendor coordination.
• Serve as the primary owner of benefits communications, including benefit guides, employee announcements, newsletters, intranet content, and enrollment materials.
• Act as a subject matter expert for retirement, disability, and leave-related benefit programs.
• Support compliance activities related to employee benefit plans and applicable regulatory requirements.
• Partner with HRIS to enhance Workday benefits administration, reporting, integrations, and employee self-service functionality.
• Drive process improvements that enhance operational efficiency and employee experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, Communications, or a related field preferred.
• 7+ years of experience in employee benefits administration, operations, vendor management, and employee communications.
• Strong knowledge of health and welfare, retirement, disability, leave, wellness, and voluntary benefit programs.
• Experience managing vendors, carriers, consultants, and third-party administrators.
• Working knowledge of ERISA, ACA, HIPAA, COBRA, Section 125 plans, and retirement plan administration.
• Experience leading annual enrollment activities and employee communication campaigns.
• Strong project management, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Preferred

• Experience with Workday Benefits and benefits administration systems.
• Experience supporting global employee populations.
• CEBS, SHRM, CBP, or related professional certification

Requisite Skills

Additional Skills

Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

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Barings offers a comprehensive benefits package including:

CORE BENEFITS & WELLNESS

• Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits

FINANCIAL WELL-BEING

• Highly competitive 401(k) Plan with Company Match
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) - Health Care & Dependent Care
• Retirement Health Reimbursement Account

LIFE INSURANCE

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time

OTHER BENEFITS

• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program