Associate Director for New Student & Family Programs

Texas Christian University; Fort Worth (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Texas Christian University seeks an Associate Director for New Student & Family Programs to coordinate Orientation for incoming undergraduate students and families. You will supervise a coordinator and partner with multiple campus units to support first-year initiatives.

You will lead development of orientation strategies, manage logistics, and oversee the Guidebook and Advantage Design Group platforms, while leveraging Slate for registration and reporting.

Qualifications

• Master's degree in Higher Education, Student Personnel Services, Leadership Development, or a related field.
• 3 years of program management experience in a higher education environment such as orientation, first-year programs, student development or experiential education.

Responsibilities

• Designs, develops, implements and assesses undergraduate Orientation programs for all first-year students, transfer students, and family members.
• Manages and coordinates all logistics for undergraduate orientation programs, including schedules, room reservations, meals, and overnight accommodations.
• Manages pre-orientation module platform, Advantage Design Group, including content collection and reporting.
• Utilizes Customer Relationship Management software, Slate, to manage Orientation registration, run reports, and update student records.
• Collaborates directly with Enrollment Management and Academic Affairs, including admissions, academic advising, the registrar, and each academic college.

Skills

Leadership development

Staff supervision

Communication skills

Recruitment & training

Budget management

Education

Master's degree in Higher Education or related field

Tools

Slate

Job description

Job Summary:

The Associate Director for New Student & Family Programs (NSFP) is responsible for collaborating with campus partners to coordinate and implement Orientation for incoming undergraduate students and their families. They supervise a coordinator, providing insight and guidance to multiple first‑year initiatives. The Associate Director partners extensively across campus and serves as primary point of contact in absence of the Director of New Student & Family Programs.

Duties & Essential Job Functions:

1. Designs, develops, implements and assesses undergraduate Orientation programs for all first‑year students, transfer students, and family members.
2. Manages and coordinates all logistics for undergraduate orientation programs, including schedules, room reservations, meals, and overnight accommodations.
3. Manages pre‑orientation module platform, Advantage Design Group, including content collection and reporting.
4. Utilizes Customer Relationship Management software, Slate, to manage Orientation registration, run reports, and update student records.
5. Collaborates directly with Enrollment Management and Academic Affairs, including admissions, academic advising, the registrar, and each academic college.
6. Supervises the Coordinator of New Student & Family Programs who is responsible for student leader development, commuter student support, and First‑Year Leadership Opportunities.
7. Guides the leadership development and growth of student leaders through recruiting, hiring, training, supervising and mentoring.
8. Recruits, selects, trains, and supervises graduate level summer intern.
9. Collaborates with New Student & Family Programs team to execute orientation, extended orientation, welcome weekend, and Family Weekend.
10. Oversees the operation of Guidebook, including input of Orientation schedules and overall content development.
11. Manages budget operations for orientation, including authorizing payment of invoices, purchase orders, and negotiating contracts with vendors.
12. Coordinates communication with new students and families, and assists in the development of high‑quality publications, web presence, and social media accounts.
13. Keeps up to date with best practices for student development theories and trends regarding orientation and family programs, including active participation in a professional organization focused on new student initiatives.
14. Serves on cross‑departmental and divisional committees to support programming efforts that align with Leadership & Student Involvement and Student Affairs priorities.
15. Performs other related duties as assigned.

Required Education & Experience:

• Master's Degree in Higher Education, Student Personnel Services, Leadership Development, or a related field of study.
• 3 years of program management experience in a higher education environment such as: orientation, first‑year programs, student development or experiential education.

Preferred Education & Experience:

• Experience with Customer Relationship Management Software, Slate

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of student development theories and trends.
• Knowledge of online learning platform, Advantage Design Group.
• Skill in instruction, facilitation and training techniques.
• Skill in effective written and verbal communication of complex information that is accurate, timely and based on sound judgment.
• Skill in the use of Microsoft Office to include Word, Excel and Outlook.
• Ability to apply student development theory to planning, marketing, and implementing events and programs.
• Ability to demonstrate multicultural competency.
• Ability to advise, mentor, and supervise new professionals.
• Ability to balance multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Ability to create high-quality customer service experiences.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face‑to‑face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This is an in person, on campus position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student‑centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.

TCU Annual Security Report & Fire Safety Report Notice of Availability

Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU's Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off‑campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on‑campus housing facilities, as well as residence hall fire statistics.

The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at [e-mail].