Associate Director, Financial Operations and Services

Mass General Brigham; Somerville (MA); Hybrid; USD 90,000 - 105,000; Full time

Job summary

Mass General Brigham is seeking an Associate Director, Financial Operations & Services in Boston to lead staff-facing financial services within Development Finance, overseeing transactional processes, approvals, and policy guidance. Reporting to the Senior Director of Finance, this role ensures consistent service delivery, strong internal controls, and collaboration with enterprise colleagues.

The role emphasizes process improvement, data reporting, and cross-team coordination, with

Qualifications

• Bachelor’s degree required and 5‑7 years of related experience.
• Experience managing financial or administrative processes within a complex organization.
• Experience managing and developing staff, including supporting employee performance and professional development.
• Demonstrated understanding of financial policies, approval processes, documentation requirements, compliance practices, and internal controls.
• Experience developing procedures, policy guidance, training resources, or staff communications.
• Strong organizational, analytical, systems thinking, and problem‑solving skills, with close attention to accuracy and detail.
• Ability to identify and implement process improvements, support organizational change, and manage competing priorities.
• Excellent written, verbal, and interpersonal communication skills, with the ability to explain financial requirements clearly and build collaborative working relationships.
• Ability to exercise sound judgment and handle confidential or sensitive information with discretion.

Responsibilities

• Manage day-to-day financial operations to ensure accuracy and efficiency.
• Provide guidance on financial policies, requirements, and resources to Development Office staff.
• Monitor service needs, recurring issues, and workload trends; recommend improvements.
• Serve as escalation point for complex issues and coordinate resolution with Senior Director of Finance.
• Coordinate with enterprise partners to resolve operational issues and implement enterprise processes.
• Develop and maintain financial reports, dashboards, and operational metrics.
• Coordinate initiatives to improve staff experience, financial processes, and service delivery.
• Manage and develop direct reports, including coaching, performance reviews, and professional development.

Skills

Staff management

Analytical thinking

Communication

Problem solving

Time management

Education

Bachelor’s degree

MBA or related advanced degree

Tools

Power BI

Excel

Workday

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world‑class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

To Apply

Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

Job Summary

The Associate Director, Financial Operations & Services manages key operational processes and staff-facing financial services within Development Finance, including transactional processes, financial approvals and reporting, and policy guidance and implementation.

Reporting to the Senior Director of Finance, this role promotes efficient, consistent, and service‑oriented practices while maintaining effective internal controls. The Associate Director partners with MGB Development Office staff and Mass General Brigham enterprise colleagues to improve financial processes, strengthen service delivery, and support responsible stewardship of organizational resources.

Essential Functions (Key Roles & Responsibilities)

Financial Operations and Service Delivery

• Manage assigned areas of day-to-day financial operations to ensure financial processes are completed accurately, efficiently, and in accordance with applicable requirements.
• Provide MGB Development Office staff with guidance and support on financial processes, requirements, and available resources.
• Monitor service needs, recurring issues, and workload trends and recommend improvements to processes and service delivery.
• Serve as an escalation point for complex or unresolved financial service and operational issues, coordinating resolution and elevating matters to the Senior Director of Finance when appropriate.
• Collaborate with Mass General Brigham enterprise partners to resolve operational issues, implement enterprise financial processes, and coordinate escalation when appropriate.

Policy, Compliance, and Financial Approvals

• Provide practical guidance on financial policies, procedures, documentation standards, and approval requirements to support consistent interpretation and application across teams and entities.
• Contribute to drafting and revising departmental financial policies, procedures, and guidance, incorporating operational needs and enterprise requirements.
• Coordinate the implementation of enterprise financial policies within the MGB Development Office.
• Review complex policy questions and exception requests and coordinate additional review when needed.
• Oversee financial approval processes, including advance authorizations, expense policy exceptions, and other special approval requests.
• Establish clear service expectations and identify opportunities to simplify and standardize the review and routing of approval requests.
• Monitor approval activity and recurring issues to identify opportunities for process improvement.
• Support internal reviews and documentation needs related to financial policies, approvals, and controls.

Financial Reporting and Administration

• Develop and maintain financial reports, dashboards, and operational metrics that support budget monitoring, expense oversight, and administrative decision-making.
• Coordinate data validation and oversee reporting on sundry funds, financial approvals, policy compliance, and service delivery within Development Finance.
• Support ad hoc reporting and analysis as requested by the Senior Director of Finance.
• Identify and apply appropriate technology and reporting tools to improve reporting processes, data visualization, and access to financial information.

Process Improvement and Systems

• Coordinate initiatives to improve the staff experience, financial processes, administrative practices, and service delivery.
• Support workflow automation, system enhancements, implementation of new tools, and standardization of financial practices across MGB Development Office entities.
• Develop and communicate practical guidance and training materials, prepare staff communications, and organize and maintain these resources within the Development Finance knowledge base.

Staff Management and Team Coordination

• Manage and develop direct reports, including setting clear expectations, providing coaching and regular feedback, completing performance reviews, supporting professional development, and contributing to compensation recommendations as appropriate.
• Coordinate workload, priorities, coverage, and cross‑training to support timely and consistent service.
• Contribute to team planning and the implementation of shared priorities.

Additional Responsibilities

• Perform other duties as assigned.

Qualifications

Bachelor’s degree required and 5‑7 years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:

• Experience managing financial or administrative processes within a complex organization.
• Demonstrated experience managing and developing staff, including supporting employee performance and professional development.
• Demonstrated understanding of financial policies, approval processes, documentation requirements, compliance practices, and internal controls.
• Experience developing procedures, policy guidance, training resources, or staff communications.
• Strong organizational, analytical, systems thinking, and problem‑solving skills, with close attention to accuracy and detail.
• Ability to identify and implement process improvements, support organizational change, and manage competing priorities.
• Excellent written, verbal, and interpersonal communication skills, with the ability to explain financial requirements clearly and build collaborative working relationships.
• Ability to exercise sound judgment and handle confidential or sensitive information with discretion.

Preferred Qualifications

• MBA or other relevant advanced degree.
• Experience in healthcare, higher education, nonprofit, fundraising, or another complex, matrixed organization.
• Knowledge of expense management, procurement, contracting processes, financial reporting, and compliance requirements. Experience in Workday preferred.
• Experience using financial reporting and analytics systems, data visualization tools, workflow platforms, and enterprise business applications. Proficiency in Power BI, advanced Excel, or similar reporting tools is preferred.

Additional Job Details (if Applicable)

The target salary for this position is $90,000 - $105,000/Annual. Final offers will be based on the candidate's experience and internal equity.

Remote Type
Hybrid

Work Location
399 Revolution Drive

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$79,560.00 - $115,720.80/Annual

Grade
7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.