Associate Director, Employee Relations Consulting

US101 Guidehouse Inc.; San Antonio (TX); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid holidays

Discretionary bonus

Parental Leave & Adoption

401(k) Retirement Plan

Life Insurance

HSA & DCA benefits

Learning opportunities

Job summary

Guidehouse seeks an Employee Relations Consultant Leader to head a team delivering strategic, risk-informed ER support to business leaders and HR partners across the organization. You will ensure consistent guidance on performance concerns, misconduct, policy interpretation, and workplace risk management.

Reporting to the Director, Employee Relations, you will develop the team, align consulting standards, and partner with Investigations and Legal teams to balance advisory and escalation needs in

Qualifications

• Bachelor’s degree and 10+ years of related HR experience.
• Significant experience in Employee Relations, HR, Labor Relations, or Employment Practices.
• Knowledge of federal and state EEO laws.
• Experience leading teams in large, global, matrixed organizations.
• Strong advisory experience on performance issues, misconduct, policy application, and terminations.

Responsibilities

• Lead a team of Employee Relations Consultants across segments or regions.
• Provide consistent, high-quality guidance on workplace matters.
• Partner with Legal, HRBPs, and centralized investigations functions.
• Develop standards for intake, consultation, and case management.
• Escalate high-risk issues and manage sensitive leadership situations.

Skills

Team leadership

HR policy

Communication

Case management

Legal partnership

Education

Bachelor’s Degree

Tools

MS Office

HRIS

Case management tool

Job description

Job Family: Workplace Relations

Travel Required: Up to 10%

Clearance Required: None

What You Will Do:

The Employee Relations Consultant Leader is responsible for leading a team of Employee Relations Consultants who provide strategic, risk-informed, and practical employee relations support to business leaders, managers, and Human Resources partners across the organization. In a centralized Employee Relations model, this role ensures the ER Consultant team delivers consistent, high-quality guidance on workplace matters, including performance concerns, misconduct response, policy interpretation, restructuring support, conflict management, workplace behavior concerns, and other sensitive employee issues. Reporting to the Director, Employee Relations, a successful candidate will oversee the day-to-day management, development, and effectiveness of the ER Consultant team, ensuring consultants are aligned to the business, operate consistently, and provide timely, practical, and defensible guidance. This is a new position; one in which will operate in close partnership with HR Business Partners, Employment Counsel, Ethics & Compliance, HR Operations, and a separate centralized Investigations team, and is accountable for driving ER consulting standards, case quality, service delivery, stakeholder confidence, and risk mitigation across the function. Lead, coach, and develop a team of Employee Relations Consultants aligned to business segments, functions, or geographies. Foster a team culture grounded in sound judgment, fairness, responsiveness, discretion, and practical problem-solving. Drive calibration across consultants to reduce variability in recommendations and outcomes. Establish clear expectations and standards for consultant performance, judgment, responsiveness, documentation quality, stakeholder partnership, and risk management. Create strong operating discipline across the team, including consistent intake, consultation practices, and case management standards to ensure similar employee relations matters are handled consistently across business units, leaders, and regions, while accounting for applicable legal, cultural, and policy differences. Provide ongoing direction, case consultation, and escalation support on sensitive or high-risk employee relations matters. Serve as a senior escalation point for complex or sensitive leadership situations. Maintain strong judgment around when issues should remain within consulting support versus when they should be escalated to investigations, legal, ethics, security, or senior HR leadership. Build team capability in employee relations consulting, manager coaching, issue assessment, policy application, documentation practices, and workplace risk identification, promoting an approach that balances employee experience, business practicality, and organizational risk. Partner with Investigations on scope alignment, business context, interim actions, stakeholder coordination, and post-investigation implementation. Maintain clarity between investigative fact-finding responsibilities and ER consulting/advisory responsibilities. Define and reinforce clear handoffs between ER Consultants, Centralized Investigations team, and broader HR and Legal teams, as applicable. Partner with ER Operations or broader HR Operations teams, as applicable, to improve tools, workflows, reporting, knowledge management, and case documentation practices. Contribute to the broader employee relations strategy, operating model refinement, and organizational readiness. Ensure consultants are viewed as credible, business-relevant, and consistent partners rather than solely reactive issue managers. Support organizational restructuring efforts. drive and execute large-scale and small-scale reductions. Stay up to date on changes in employment laws and regulations and ensure company policies and procedures remain compliant.

What You Will Need:

• Bachelor’s Degree and a minimum of 10 years of related HR experience.


• Significant experience in Employee Relations, Human Resources, Labor Relations, Employment Practices, or a related HR function.


• Demonstrated knowledge of federal and state EEO laws and state HR policies.


• Experience building, scaling, and leading teams in large, global, and highly matrixed organizations.


• Demonstrated experience leading employee relations professionals in a complex, matrixed, or multi-business environment.


• Strong experience advising performance issues, misconduct, workplace behavior concerns, policy application, corrective action, and terminations.


• Experience working within a centralized Employee Relations model.


• Demonstrated ability to manage sensitive, high-risk, and high-visibility issues with sound judgment and discretion.


• Strong understanding of case management, documentation standards, issue triage, and cross-functional partnership.


• Experience partnering effectively with Legal, HRBPs, and/or centralized investigations functions.


• Excellent written and verbal communications.


• Excellent organizational skills.


• Experience with Microsoft Office Suite, including Word, Excel, and PowerPoint.


• Knowledge of HR technologies, including HRIS and/or Case Management Tool.


• Ability to gather, analyze, and synthesize information and data from multiple sources and summarize investigative findings clearly and concisely in writing.


• Ability to prioritize work in fast paced environment.

What Would Be Nice to Have:

• Experience supporting professional services, consulting, technology, or other complex business environments.


• Experience building or scaling employee relations operating models, consultant frameworks, or service delivery structures.


• Strong familiarity with global employee relations considerations and region-specific employment practices.


• Experience using case management systems, ER metrics, and trend reporting to inform decisions and improve service delivery.

What We Offer:

• Medical, Rx, Dental & Vision Insurance


• Personal and Family Sick Time & Company Paid Holidays


• Position may be eligible for a discretionary variable incentive bonus


• Parental Leave and Adoption Assistance


• 401(k) Retirement Plan


• Basic Life & Supplemental Life


• Health Savings Account, Dental/Vision & Dependent Care


• Flexible Spending Accounts


• Short-Term & Long-Term Disability


• Student Loan PayDown


• Tuition Reimbursement, Personal Development & Learning Opportunities


• Skills Development & Certifications


• Employee Referral Program


• Corporate Sponsored Events & Community Outreach


• Emergency Back-Up Childcare Program


• Mobility Stipend

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com