Associate Director, Data Operations - Patient Services

AbbVie; Illinois; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

AbbVie seeks an Associate Director of APS Data Operations to lead patient services, copay and affordability programs, and related data domains. You will guide data acquisition, integration, quality, anonymization, and governance while partnering with BTS, Privacy, Legal, Compliance, and IT.

Responsibilities include leading technical workstreams, ensuring data readiness for launches, and driving automation and AI-enabled monitoring to improve data quality and operational capacity.

Qualifications

• Bachelor's degree in a related field; advanced degree preferred.
• 10+ years in roles including 5+ years in data operations.
• Experience leading technical workstreams and delivering outputs.
• Ability to define/validate analytical methods and communicate risks.
• Experience with data lifecycle, metadata, retention/archival.
• Experience in healthcare data or life sciences preferred.
• Strong SQL, data integration, privacy and governance.

Responsibilities

• Lead end-to-end data operations for patient services and related data domains.
• Lead technical workstreams and communicate progress, risks, and mitigations.
• Oversee onboarding, validation, reconciliation, monitoring of data sources.
• Implement and monitor data lifecycle and quality processes.
• Develop and maintain metadata documentation.
• Identify and resolve data management issues; drive process improvements.

Skills

Data ops

Vendor mgmt

Cross-functional

SQL

Data governance

Data anonymization

Executive comms

Process improvement

Education

Bachelor's degree in IS

Advanced degree preferred

Tools

Cloud platforms

Data integration tools

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Job Description

The Associate Director, APS Data Operations provides strategic and operational leadership for patient services, copay and affordability, specialty pharmacy, hub, and related data operations. This role ensures trusted,timely, compliant, and business-ready data through effective acquisition, integration, quality management, anonymization, vendor oversight, launch readiness, and continuous improvement.

The role leads technical workstreams and contributes to program outcomes by developing actionable methods and analyses, collaborating with cross-functional partners to integrate technical solutions throughout the lifecycle, and advising on complex technical decisions and risks.

Responsibilities

• Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains.

• Lead technical workstreams and deliver high-quality technical outputs for complex projects and programs. Define andvalidatemethods, documentresultsand key assumptions, ensure adherence to applicable standards and controls, and communicate technical progress, impacts, risks, and recommended mitigations to project leads and stakeholders.

• Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources.

• Implement andmonitordata lifecycle and quality processes tomaintain data accuracy and consistency.

• Develop andmaintainmetadata documentation to improve data accessibility and usability.

• Conduct data lifecycle management activities, including data retention, archival, and disposal.

• Identifyand resolve data management issues and recommend process improvements that enhance efficiency, quality, and scalability.

• Ensure anonymized and privacy-preserving data assets are delivered accurately, securely, and on time for analytics, reporting, patient journey measurement, and operational decision-making.

• Partner with cross-functional business and technical teams to integrate solutions throughout the data lifecycle and advise on complex technical decisions and risks.

• Partner with BTS, Privacy, Legal, Compliance, Information Security, and Data Governance to implementappropriate dataaccess, anonymization, retention, security, and handling controls.

• Lead operational governance for data vendors and service providers, including service levels, issue escalation, contracts, budgets, and performance improvement.

• Lead data readiness for product launches, program expansions, and vendor transitions, including requirements, testing, controls, support procedures, and risk mitigation.

• Identifyand implement automation and AI-enabled monitoring opportunities that improve data quality, efficiency, and operational capacity.

• Lead and develop employees, contractors, and partner resources, and communicate performance, risks, decisions, and recommendations to senior stakeholders.

Qualifications

• Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related fieldrequired; advanced degree preferred.

• Minimum of 10 years of professional experience, including at least 5 yearsindata operations, data acquisition, data integration, data quality, analytics operations, ora relateddiscipline.

• Demonstrated experience leading technical workstreams, developing actionable methods and analyses, and delivering technical outputs for complex projects or programs.

• Ability to define andvalidateanalytical or technical methods, document results and assumptions, apply standards and controls, and communicate technical progress, impacts, and risk mitigations.

• Experience implementing data lifecycle and quality processes,maintainingmetadata documentation, and managing retention, archival, and disposal activities.

• Experience leading complex, cross-functional data initiatives and integrating technical solutions throughout the lifecycle in a regulated environment.

• Experience with healthcare, patient services, copay or affordability, specialty pharmacy, hub, claims, enrollment, engagement, or related data.

• Strong understanding of data integration, data quality management, anonymization and privacy-preserving practices, operational controls, metadata, and issue management.

• Experience managing vendors, contracts, budgets, service levels, and geographically distributed resources.

• Working knowledge of SQL, relational databases, cloud data platforms, data integration patterns, and modern monitoring tools.

• Demonstratedpeopleleadership, executive communication, and ability to advise stakeholders on complex technical decisions and risks.

• Pharmaceutical or life sciences industry experience preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie Has to Offer

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.